Roon nonresponsive after recent update on W10 HP PC with Verizon internet (ref#H32CMX)

[Ramiz_Saei]

What’s happening?

· Something else

How can we help?

· None of the above

Other options

· My Roon software won't start up

Describe the issue

After recent update Roon is nonresponsive, on a W10, hp PC, Verizon,

Describe your network setup

Wired connection straight to Router.

[benjamin]

Hi @Ramiz_Saei,

Sorry to hear you’re having issues connecting! As a next step, lets fully remove Roon from the windows and do a fresh install - do you have a recently saved backup?

After you uninstalled Roon, navigate to C:\Users\[*Your username*]\AppData\Local and delete all Roon folders:

RAATServer
Roon
RoonGoer
RoonServer

After a fresh install, restore your recently saved backup to load your prior library settings.