Roon not adding new Hi-Res FLAC files from NAS to library (ref#BF7NUY)

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Just bought a few Hi-Res flac files, and put it in my NAS where Roon constantly monitors.
But Roon just would not add those new files into database. All previous files are still working fine, just new files have problems...And I still can play those new files if I navigate to "Folders"

Describe your network setup

NAS<-(RJ45)->HPE 24PORT SWITCH<-(SFP Fiber)->EVERSOLO A10

Roon Server(a PC)<-(RJ45)->NETGEAT 8port Switch<-RJ45-> HPE 24PORT SWITCH

Please troubleshoot your issue using the following guide and share your findings:

Hi i have tried thos before i posted here. All new files can be played correct if i navigates to folders in roon. I can add files to my play lists too. It just somehow roon, while it shows it is constantly monitoring the folder, just wont add thos files to the database.

So i am not sure what else i can do? :sob:

Thanks for the quick reply

POCHUN

So this sounds to me like they are in Roon. Maybe they are duplicates from albums already in your library (from streaming services for example)?


Did you lookup the file(s) by path?

Good day @POCHUN_YEN !

Can you please go to “My Library”, select “Focus” and filter by “Storage Locations” and select the path you saved the Album to and check if it appears ? (like on photo)

If it is there please let us know and we’ll let you know how to deal with duplicates.

Have a nice day!

Regards.

Yes, all the albums are there, including those not added to the lib

Thanks for letting us know @POCHUN_YEN!

To confirm, Roon Settings > General > Show hidden tracks and albums is disabled?

Thank you!

It is disabled

Hey @POCHUN_YEN,

Can you share a few specific examples of your issue albums?

With that, it may be helpful for our team to analyze some of them further - if you could please zip up an issue album and upload it to our media uploader below, that would be helpful:

https://workdrive.zohoexternal.com/collection/nqcgjac23027d90a441bda2c314de49d7958a/external

Thank you!

Hi @POCHUN_YEN,

Just to confirm an item from above for due diligence - none of these missing albums are in your Skipped Files list under Settings → Library → Skipped Files?

HI it is uploading as I am typing this reply, just a reminder that this is a copyrighted material…
Thanks for the help!

HI Conner,

Thanks for the reply,
No. there are no files in the skipped Files list..

Hello @POCHUN_YEN

Thank you for the update.

Based on the diagnostic data

12/04 01:51:26 Info: [library stats] tracks: 223 (hidden: 33), albums: 61 (hidden: 5), artists: 20, works: 105, performances: 145

Are you still seeing the difference in the UI?

I have tried to import your files to my instance of Roon, and everything was identified immediately

Would you kindly confirm that you have tried to run a force rescan from the Settings → Library?