Roon not Booting on MacBook Air (ref#2SRNTA)

Support
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Affected Product

Roon

Roon Issue Category

Installation or Setup

Description of Issue

Roon downloaded to MacBook Air but will not boot; can sign in to trial account, launches page to confirm download; after I confirm the download Roon launches page with message of a redirect and if nothing happens click on a hyperlink that refreshes the page. Nothing happens after several minutes of waiting. Solution sought, please.

Roon Core Platform

macOS

Roon Core Specifications

MacBook running OS 11.5.2; 512MB Ram

Connected Audio Devices

Bryston bda3.14 but not currently connected to network

Home Network Details

MacBook using WiFi from central router; bda3.14 connected to central router via ethernet cable to a WiFi extender (bda3.14 working well able to connect to and download from Qobuz)

Screenshot

4

Hello,

Thank you for your post and for your patience. The most likely culprit here is a browser redirect failure for single sign-on. I recommend trying the following:

  1. Set a different default browser on the MacBook Air
  2. Disable any adblockers temporarily and clear your browsing history
  3. Verify that you’ve added Roon as an exception to any network firewalls on your router
  4. If you’re still encountering issues, please let us know.
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