Roon not controlling Gen 1 Naim Muso Qb despite AirPlay 2 settings (ref#QNNYJD)

[Aidan_Gaule]

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· WiFi

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· I don't have a System Output available, but I'd like to keep troubleshooting

How is the affected Zone connected to your RoonServer machine?

· Network - WiFi

Which network audio protocol is the Zone using with Roon?

· Airplay

Since this is an Airplay Zone, have you tried toggling Airplay Compatibility Mode for this Zone in the Device Setup window?

· There is no change in behavior.

Does the device show up at all in Roon Settings -> Audio?

· The Zone is listed under the correct protocol - it just doesn’t work!

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Multiple output types are affected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· Muso Qb gen 1 - wifi

Describe the issue

Roon has stopped controlling my gen 1 Naim Muso Qb. The device shows up as enabled for AirPlay 2 in audio settings with the correct IP etc. but when I select it as a target no music plays.

Describe your network setup

Netgear Orbi RBR750 with 2 satellites. The Muso is connected to the main device, not the satellites.

[Suedkiez (Just a fellow user like you)]

Add the Muso to the Apple Home app in addition to Compatibility Mode

[Aidan_Gaule]

Thanks - that did the trick.

As a matter of interest, when did this become necessary?

Aidan

[Suedkiez (Just a fellow user like you)]

It became necessary when Roon Labs added AirPlay 2 support here:

Roon 2.0.37 and ARC 1.0.54 are live!

Our newest software update is guaranteed to be music to your ears: AirPlay 2 streaming support has officially landed in Roon! Since Roon’s earliest days, our mission has been to seamlessly integrate with as many devices as possible. This is why “Roon works with all your gear” is one of our most enduring slogans and a guiding principle that underpins everything we do. We fully understand the flexibility, ease, and simplicity that convenience streaming formats bring to your systems, and AirPlay …

The Muso v1 has support for AirPlay 1 but not 2. There should be an automatic fallback for older devices, which seems to work for many but not all AirPlay 1 devices. So Roon added the Compatibility Mode for those, but for some reason it’s not enough for the Muso 1.

According to Roon Labs support in some other support topic about this issue, they intend to add a better solution in a future update, but for now it needs the Home app workaround.

[Aidan_Gaule]

Seamless integration, is it? Well at least there is a workaround.

Thanks again.

Aidan