Roon not displaying high-res bitrate on Chord Qutest via USB (ref#CB8991)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· My roon server is on a Macbook pro running Ventura. It is connected to a Chord Qutest via USB. If I play a high-res file, the higher bitrate is not shown in the colour of the Qutest window. If I play directly from the Qobuz desktop app it works normally.
I have tried asking AI, but a solution has not been found. I usually control Roon from the ipad app. Must be something in Roon that isn't set right.Please advise. Thank you.

Tell us about your home network

· BT latest router. No VPN or anything like that.

2

Hello @Mark_Mark1

Thank you for reaching Roon support.

I have gone ahead and enabled diagnostics mode for your account and what this action will do is next time your Roon Server is active, a set of logs will automatically be generated and uploaded to our servers for analysis.

I’ve been keeping an eye on our servers, waiting for the aforementioned diagnostics report.

For some reason it is not reaching our servers, even after I tried re-enabling diagnostics on your account. I also ran a quick test and I was able to submit a similar report from my setup here, so something else is going on.

So we can move forward, I was hoping for now you could use the directions found here and send them to our Logs Uploader Service and let us know after, thanks!