MacBook Pro 2017 with touch bar, 2,9 Ghz Intel Core i7, 16 Gb RAM
Description of Issue
I use a 2017 Macbook Pro as Roon core. Some days ago I uploaded from Mojave to Big Sur and since that Roon will not launch anymore. I get the window with the icon for some seconds, as always, but just when the app is about to open (I get to see the main screen for half a second) it crashes down. I’ve tried rebooting the Mac and updating the OS, and nothing.
I’ve read in other posts that a way to solve this is by deleting the “Roon” and “RAATServer” folders in Library. But I’m doubtful about doing that, since I wouldn’t want to lose all the settings (rooms’ profiles and EQs for my different setups) I’ve gathered over the years.
I’m very grateful for your patience and for getting in touch to let us know what you’ve been experiencing. We’re so sorry we didn’t get a chance to reply right away…it’s been a little over three weeks. Please, accept our sincere apologies
I wanted to check and see if there was something we could help with now . Would you please let us know?