Roon not loading on Mac OS

[Mike_Welch2 (Mike Welch)]

Core Machine
2015 MBP - OS 11.4 - 8GB RAM

Network Details

WIFI

Description Of Issue
Hi,

I am unable to get Roon to boot after downloading it from the Roon site.
I have previously had Roon working, but this suddenly stopped.
I have uninstalled and reinstalled the software, but this still won’t work.

Any ideas please?

[mikeb]

Try renaming the previous Roon library (if its still there). Its location is shown here: https://help.roonlabs.com/portal/en/kb/articles/database-location#macOS_Core

[beka]

Hello @Mike_Welch2,

Thanks for letting us know of the issue you’re running into. We’d love to lend a helping hand

Did @mikeb’s suggestion help? Thanks, @mikeb

Could you please send us a screenshot of the error you’re seeing when you’re trying to install/open Roon?

[beka]

Hey @Mike_Welch2,

I hope your summer’s been going great so far and that, hopefully, Roon has been running on your Mac. Is there anything we can help with?