Roon not playing music via Airplay on multiple devices (ref#DMPSDX)

What best describes your playback issue?

· Music doesn't start when I press "Play"

What type of Zone is affected by this problem?

· *All of my Zones* are affected.

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Both streaming and local* *library* music are affected.

Do you encounter any playback errors with the "System Output" Zone?

· The System Output has *no problem*, it's only my other Zone.

How is the affected Zone connected to your RoonServer machine?

· Network - WiFi

Which network audio protocol is the Zone using with Roon?

· Airplay

Since this is an Airplay Zone, have you tried toggling Airplay Compatibility Mode for this Zone in the Device Setup window?

· There is no change in behavior.

Does the device show up at all in Roon Settings -> Audio?

· Yes, it shows up there, but it isn't Enabled

Does the "Enable" button unlock the Zone?

· I pressed Enable, but the Zone remains disabled

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Only one output type is affected while the other output type works as expected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· AppleTV 4k

Describe the issue

Two weeks ago I started noticing an issue with Roon and Airplay. I have two 4k Apple TVs, a Sony TV (Airplay 2) and a Samsung TV (Airplay 2). They all stopped working with Roon. Roon prompts for a code during setup, the devices are set to authenticate the first time, I provide the code, and nothing happens. Roon no longer plays music via Airplay.

Describe your network setup

Netgear Orbi with two AppleTVs and a Sony Airplay, all over wifi. Sonos working fine. Airplay from phone to AppleTVs and Sony TV Airplay works fine.

Hey @Mark_Potterf,

Thanks for writing in and sharing your report, and welcome to the community!

As a first, step in troubleshooting, can you see about adding your Airplay devices via the Apple Home app first, and then test to see if you experience the same issue?

I’d also setup a hardwire connection to one of the TVs using airplay and see if that changes behavior. Make sure all the devices are on the same local subnet within your network as well. :+1:

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