Roon not recognizing majority of Tidal tracks, showing as 'Unavailable' (ref#EDL7CL)

Support
1

What’s happening?

· Other

How can we help?

· I'm having trouble adding music to my library

Other options

· Other

Describe the issue

Roon stopped recognizing the majority of my Tidal tracks. I have some 2k+ tracks saved in Tidal, which works well when playing back from the Tidal app.

Since recently, Roon only recognizes some 500 of these, my tracks list went from 2k+ to 460 tidal tracks + local ones that seem unaffected. Interestingly I tried to search for some of the missing tracks and I found them via the search.

When I open some of my Roon playlists that are made up of my Tidal tracks, a lot of tracks do show up but show "Unavailable". This has happened before occasionally (which I fixed by re-adding them) but now it's like 3/4th of the playlist, it's essentially unusable.

Please help me fix this, it's rendering Roon almost useless for the time being.

Describe your network setup

No recent change here. ISP modem in bridge mode going into a TP-Link ER605, Roon Core on a NUC that is hard-wired into that. Remotes are on WiFi, TP-Link EAP610

2

Hello @Marcell_Toth,

Thank you for reaching Roon support.

Seems the issue occurs after the recent update. Our team is actively working on the fix with the highest priority. You can trace the status in the following topic.

3

Hey @vadim thanks for the quick reply. I wasn’t sure it’s the same issue as it was talking about playlists. But if it’s connected and the fix is already underway, that’s awesome.

I’m looking forward for the update, hoping to get to use Roon again asap. :pray:

4

Hello @Marcell_Toth,

Thank you for the update. We will keep you posted about the progress!

5

Hi @Marcell_Toth,

This issue still remains under urgent investigation behind the scenes with Roon and Tidal.

We’ll post an update as soon as a fix is available in the main tracking thread here: https://community.roonlabs.com/t/tidal-playlists-not-synchronizing-in-roon-ticket-in/298342/

Thank you again for your patience.