Roon not running on Samsung S24 Ultra (ref#D9O3D7)

[Neil_Snyder]

Affected Product

Roon

Roon Issue Category

Hardware Compatibility

Description of Issue

Won’t run on samsung s24 ultra

Roon Server Platform

Nucleus

Roon Server Specifications

Nucleus

Connected Audio Devices

Samsung s24 ultra

Home Network Details

N/A

[Suedkiez (Just a fellow user like you)]

Did you install the latest update from today that seems to have a fix for at least some of the instant crash issue?

Roon remote crashes instantly on S 24 Ultra [Fix Testing in EarlyAccess]

Since these updates I see a random crash here and there on my S24 Ultra but probably 10% of what I was getting at launch. Crash frequency is now comparable to what was seen on S23 Ultra when I had one before the S24 Ultra. Not much time with torture testing yet, but key indicators like switching between zones seems stable where it was crashing every time.

[Neil_Snyder]

Yes updated. Still crashes.

[Neil_Snyder]

Correction. I updated roon core. Then deleted roon remote app on my phone and reinstalled app. Now appears to be working.

Time will tell.

[Suedkiez (Just a fellow user like you)]

Fingers crossed.

[Neil_Snyder]

Now crashing again. I had it running but when i clicked on home it shut down.

Frustrating…

[Toby_ConradAngel]

Crashes less but still crashing on my s24U. Worse, the integration with Qobuz now seems broken. Fails to load artists. Says tracks not available when they are. Yuk.

[Daniel_Ingber]

I have an S24 Ultra and Roon has been crashing as soon as I open it. I am running Ubuntu on my Roon Core but the issue seems to be related to the phone app. I am very frustrated.

[Suedkiez (Just a fellow user like you)]

Roon remote crashes instantly on S 24 Ultra [Fix Testing in EarlyAccess]

Hi everyone, While the team is actively working on a fix for this issue, please note there was not a fix included in our regularly scheduled update (build 1364/1365). This affects S24 series phones, Oppo X7 series phones, OnePlus 12 series phones, and any other phone released in the last month running a proprietary version of Android 14. We’re also making progress in our work to put a fix in place. The ticket remains open and we will push a solution as soon as we have one - please keep an eye …

Some people had at least some success with this workaround:

Roon remote crashes instantly on S 24 Ultra [Fix Testing in EarlyAccess]

If you enable developer options How do I turn on the Developer Options menu on my Samsung Galaxy device? 1 Go to “Settings” 2 Tap “About device” or “About phone” 3 Tap “Software information” 4 Tap “Build number” quickly seven times. 5 Enter your pattern, PIN or password to enable the Developer options menu. then go to Developer Options Graphics Driver, then change Roon from using Default to System Graphics Driver it doesn’t crash anymore - Well it doesn’t on mine

[Daniel_Ingber]

Thank you for your quick reply.

[benjamin]

Hi @Neil_Snyder, @Daniel_Ingber and @Toby_ConradAngel,

Thanks for writing in! For future updates on this issue, please keep your eye on our tracking thread below:

Roon remote crashes instantly on S 24 Ultra [Fix Testing in EarlyAccess]

I can do the s24 ultra tomorrow.

We’ll be posting any updates to the thread above. We anticipate being in a position to release a fix soon!