Roon not starting on Windows 11 machine (ref#5X1UIB)

Support
1
Full form submission

What’s happening?

Something else

How can we help?

I am experiencing freezes or crashes

Roon will not start. It remains permanently on the opening screen with the animated Roon icon. It is a windows 11 machine. I use it only for Roon. I tried uninstalling and reinstalling Roon. Problem remains. Task manager shows Roon Appliance running using low single digit % CPU, and about 6GB memory, and about 4 Mbps network. RoonServer is running using close to zero resources. RAATServer is running using close to zero resources. Windows is version 23H2., and has 202404 updates. Thank you.

3

@Douglas_Rothstein, sometimes Microsoft updates play havoc with network settings. Can you confrm the following:

  1. Your W11 PC is set to Private network and not Public network under Windows Network settings?
  2. You have created firewall exceptions for roon.exe, raatserver.exe, and roonappliance.exe?
4

Thank you Robert_F. I confirm that. I’ve attached photos in case they show I’ve misunderstood.

IMG20240411234711 (Large)
IMG20240411234711 (Large)1918×1080 376 KB

IMG20240411234837 (Large)
IMG20240411234837 (Large)1918×1080 368 KB

IMG20240411234846 (Large)
IMG20240411234846 (Large)1918×1080 366 KB

5

Thank you @Douglas_Rothstein, those look correct. Have your rebooted your W11 PC and restarted both RoonServer.exe and Roon.exe?

6

I have rebooted. Is that sufficient to restart RoonServer.exe and Roon.exe?

7

Yes, it should be fine to restart Roon Server and Roon.

8

Not necessarily. Did you select for Roon Server to start on boot up? Also, click on the Roon ICON to start the Roon client program.

1 Like
9

Thank you both. Roon Server is set to start on boot. The client program starts in the loop i described, showing nothing more than the animated Roon icon.

12

Hi @Douglas_Rothstein,
Thanks for letting us know about this issue. We’ve activated diagnostics on your account. Can you please start the Roon server for a few minutes to allow us to receive the diagnostics package? Once we have that we can begin troubleshooting.

14

Thank you.
It is running.

16

I have some troubleshooting steps that I sent via private message. Let’s continue troubleshooting there if needed.