Roon Nucleus+ experiencing hardware failure (ref#QUEQD0)

Support Nucleus Support
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What’s happening?

I'm having trouble with my audio device

My Roon Nucleus + is dead

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@pscreed, I moved this to the Nucleus Support category. Can you confirm the following:

  1. You cannot reach the Nucleus Plus via its web interface, or alternately it is not showing as a connected device in your router’s administration view?

  2. Connecting an HDMI cable from the Nucleus Plus to a monitor or TV shows nothing on the display?

  3. From where did you purchase the Plus (dealer, Roon, etc.) and when did you purchase it?

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  1. correct
  2. correct
  3. direct from Roon, warrantee is expired
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Thank you, and you are in queue with Roon’s suppprt team. They will be contacting you as they move through their list.

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2 posts were split to a new topic: Increased presence of support staff

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Hi @pscreed,

Sorry to hear you’re having issues with your Nucleus! I’ll follow up via PM and we’ll get an RMA started to send the device in for a full diagnostic review. :+1:

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