Trying to logon to the Nucleus at my office. For a week to two now I have been getting “Network Error: Please Check Your Network Connection” when I try and login with my user name and password and the nucleus has been unsuable. I’ve tried resetting the nucleus–no luck. When I go to configure the…

Tagging @support for this. They’ll want to know more details of your office setup.

Nucleus plugged into network over ethernet. SSD hard drive connected to Nucleus over usb. Roon software being used over Mac products.

They’ll probably ask for more, e.g. router model, is a ‘smart’ switch involved, etc. See ‘ Describe Your Setup ’

[Screen Shot 2020-10-28 at 9.53.16 AM] [Screen Shot 2020-10-28 at 9.54.08 AM] About Roon on my mac does not work. [Screen Shot 2020-10-28 at 9.55.58 AM] My Router is a Apple Airport Extreme latest edition. My Roon is plugged into my router through a Netgear FS108 Bridge. My head unit is a kril…

Hi @Matthew_Chasar , Would you kind use the directions found here and send us over a set of logs using a shared Dropbox link ? Thanks!

[image] mattchasarLogs.zip Shared with Dropbox

Hi @Matthew_Chasar , Thank you for sending those logs over and for your patience until we have had a chance to review, it is appreciated. Looking over your logs, there appears to be multiple instances of networking errors and looking over your setup details, I have some suggestions: [image] Mat…

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