Roon Nucleus not powering up despite being plugged in (ref#WVWR77)

[Dale_Travis]

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· None of these quite match

Tell us what's going on

· My Roon Nucleus will not power up. It is plugged into a functioning wall outlet and in the back of the unit. I don't see any breakers/fuses to check.

Tell us about your home network

· I have had this unit less than a year and haven't spent as much time with it as planned. Recently moved to new home and getting primary system set up. When I put it in service this weekend it powered up and seemed to be functioning properly.

[alex_h (Alex)]

Hello @Dale_Travis ,

From your description it is not very clear. Do you still have any issues with functioning your Nucleus or not ?

Regards.

[Dale_Travis]

The unit will not power up. This is a hardware issue rather than software, not sure community feedback will solve this problem. Need direction.
Thanks

[alex_h (Alex)]

@Dale_Travis Thank you for the update.

Since the unit does not power up and shows no signal on an HDMI display, please reach out to our RMA team directly.

• Open a new support ticket
• Select the option: “I am having issue with my Nucleus Hardware”

Our team will assist you with the next steps there.

[connor]

Hi @Dale_Travis,

Just to elaborate on this and ensure you have full information:

The hardware team will require certain unit-specific information like serial number, purchase date, etc. There’s an intake form you can fill out here that will automatically initiate the process.

Select the option for “My Nucleus isn’t working quite right” and follow the questionnaire from there. Our RMA team will reach out promptly.