Roon Nucleus One fails to open after two days of inactivity (ref#RMW9VQ)

Support
1

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Nucleus*

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

the roon nucelus one refuse to open after two days when it was stopped. nothing is changed in the meantime

Describe your network setup

the roon nucleus one is connect directly to a router asus RT-AC88u

2

Good day @Mircea_Gherbovet !

We’re sorry to see that you have a problem with your nucleus.

Please try to plug the monitor to it via HDMI and check if it delivers any image to it upon booting up.

Also, please check in your Router admin panel whether it is present in network at all.

If those tests don’t show any signs of life please open another ticket and select in Typeform option “I am having hardware issues …” .

This will allow you to create a maintenance request.

Have a nice day!

Regards.

3

Hi @Mircea_Gherbovet,

Can you please share a screenshot of the Nucleus Web Interface? You can access this from a browser on the same network.

We’ll watch for your response.

4

This thread is closing due to inactivity and lack of response. If you require further assistance, please submit a new support request and we’ll promptly pick up the case. Thank you.