Roon Nucleus One fails to upgrade to latest version (ref#F5IAMQ)

Support Nucleus Support
1

Select your Nucleus model from the list below

· Nucleus One

I'm having trouble with my Nucleus hardware

· Other

Select the option that fits best

· The Nucleus boots up and I can connect to it in the Roon app without issue, but I have a question about configuration/storage/attached devices

Describe the issue

Roon Nucleus One version upgrade issue

2

Hello @Thongchai_Watanasopo,

Thank you for reaching Roon support.

I have gone ahead and enabled diagnostics mode for your account, and for some reason,n it is not reaching our servers, even after I tried re-enabling diagnostics on your account. I also ran a quick test and I was able to submit a similar report from my setup here, so something else is going on.

So we can move forward, I was hoping for now you could use the directions found here and send them to our Logs Uploader Service and let us know after, thanks!

Additionally, since this may be related to network communication issues, we suggest trying to change the DNS settings directly on the Nucleus as a potential workaround. Let us know if you’d like guidance on how to do that.

Here’s a step-by-step on how to change the DNS settings on your Nucleus:

Open a web browser on a device connected to the same network as your Nucleus.

  1. Enter the IP address of your Nucleus in the address bar.
  • If you don’t know the IP address:
    • Open the Roon app.
    • Go to Settings > Setup > Find Nucleus.
    • Note the IP address shown for the Nucleus.
  • Alternatively, use http://nucleus.local/ (on macOS or Windows with Bonjour installed).
  • Log into the Web Interface:
  1. Once the web page loads, you’ll see the Nucleus web administration interface.
  • Change the DNS Settings:
  • Scroll down to the Networking section.
  • If the Nucleus is using DHCP:
    • Note that you cannot directly edit DNS settings under DHCP. You will need to switch to a static IP to specify custom DNS servers.
  1. Switch to a Static IP:
  • Click on the Configure or Edit option under networking.
  • Enter the current network settings for your Nucleus (IP address, subnet mask, gateway) manually. These can often be found in your router’s settings or your current DHCP lease information.
  • Specify Custom DNS Servers:
    • Add DNS servers in the relevant fields. Common choices:
      • Google DNS: 8.8.8.8 and 8.8.4.4
      • Cloudflare DNS: 1.1.1.1 and 1.0.0.1
      • OpenDNS: 208.67.222.222 and 208.67.220.220
  • Save and Apply Changes:
  • Click Save or Apply to confirm your new settings.

Restart the Nucleus (make sure Roon Server is stopped) and let me know if you continue to experience stoppages when streaming