Roon Nucleus One not appearing in Windows Explorer for file transfer (ref#DRN9FK)

What’s happening?

· Other

How can we help?

· I'm having trouble adding music to my library

Other options

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Describe the issue

My Roon Nucleus One doesn't appear in my network in Windows Explorer, so I cannot copy files in a regular way. When I drop them in the Roon window, it refuses some files and it suddenly stops and disaappears on other moments.

Describe your network setup

I have a modem and router of a big Belgian provider (Telenet), my PC and Nucleus are directly connected (wired) to this router

See if this helps:

I tried \rock[ but windows answered 'Windows cannot access \rock. Check the spelling of the name. Otherwise, there might be a problem in your network. Try…, click Diagnose. Then: ‘Troubelshooter could not identify the problem.’

Did you try \rock or \\ rock?
Double slash is crucial.

I tried \rock\ as requested

I still only see a single slash in your response?
It has to be double slash as the referenced thread @Geoff_Coupe linked to, can you at least confirm it was double slash before Rock?
Sorry to bang on but it’s confusing right now.

Hi , I really used the double slash before rock and a single and no slash after.
I used Advanced IP Scanner and that sees NucleusOne and gives the IP address.
Dropping files in the Roon window also worked, but very poorly with Roon refusing some files and stopping in the middle of operations.
It also doesn’t see when copying files twice and there is no tool to clean the internal storage from double files,…

After typing the IP address in internet explorer and doing some searches about this address, it suddenly appears in the file explorer undere the network directory with the ip address as a name and ‘data’ as the head directory underneath, Storage is part of that directory, then Internal Storage and finally Roon Imports.
Now I can copy the directories from my external drive (1.8TB!) to the 4Tb internal drive.
Happy!!!

Sorry, that linked post referred to someone who has a ROCK system - you have a Nucleus One. Thus you must type \\nucleusone\ into File Explorer.

BTW, the ‘\’ character is an “escape” character in the forum system, so you need to type three backslashes to display two: \\

Alternatively use the preformatted text command ( </> in the command row of the editor) on the text, as I did above…

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