Roon Nucleus Plus appears to have lost Network Connection @support

Support Nucleus Support
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Another thing: I had severe problems starting back last Oct/Nov when Eero updated their firmware on their mesh devices. Never got a fix and wound up “throwing the babies out with the bath water” so to speak and replaced all with my current ser of TP-Link M5 Deco devices. Not a hiccup since.

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Sounds like a means to replace the SSD drive or some how reformat and reload is needed.

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Thanks. My Nucleus is connected to a new Fios G3100. This just started acting up about 2 months ago.
When I reset my router the Nucleus works great from anywhere to 3 hours to 3 weeks.

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Have you initiated a new support item with all the details they require?

Herewith: https://help.roonlabs.com/portal/en/newticket?departmentId=441346000000006907&layoutId=441346000000074011

And: https://help.roonlabs.com/portal/en/kb/articles/faq-how-to-contact-roon-technical-support

Seems this is yet another link: I'm having a problem with Roon -- how do I report it?

26

Thank you. Will do

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Hi @mowheeler ,

This sounds like there is an issue with the Nucleus SSD and we will need to loop in the RMA team. I’ll follow up via the email address you have registered to your Roon account regarding next steps, thanks!

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