Roon Server Machine
Nucleus Plus purchased Nov 2021 from Music Direct
Networking Gear & Setup Details
Cisco Meraki Network; Meraki switches and access points; Nucleus+ hard wired to a downstream switch on same IP net as audio device (HiFI Rose 150B)
Connected Audio Devices
HiFi Rose 150B hardwired on a different swith, but same IP net at Nucleus Plus;
iPad with Roon Remote installed
MacBook Pro with Roon Remote installed
Number of Tracks in Library
Pure streaming
Description of Issue
I’ve used this setup since late 2021 with no issues; three days ago I went into my listening room for a session and neither the iPad or MacBook Pro Roon Remote app could find the Nucleus Plus.
I ran diagnostics on the switch and port the Nucleus Plus was connected to and discovered the device was not querying the network or providing evidence of continuous connection.
I viewed my network Cisco Meraki Dashboard and saw the Nucleus Plus connecting and reconnecting for no apparent reason. I changed ports on the same switch and it still kept the same behavior. I ran a switch diagnostic and recycled power on all devises. No change. I used two different patch cords, but no change.
I finally moved the device to another switch and tried two separate ports. No change.
I called Cisco Meraki Tech Support and had a network engineer run diagnostics. He pinged the device and didn’t get a response. He told me the device was not communicating with the network and was showing a 10MBs link connection vs. the usual 1GBs link connection.
He believes the device is malfunctioning, especially after no improvement when moving it between different ports and switches, and trying new patch cables. My Cisco Meraki network status is all “green” with no issues on routers, switches, APs, etc.
