Thank you for your post. From our diagnostics, one of the Mac remotes on this network is sitting on a different subnet than the Nucleus. Do you have multiple routers operating on this network? Roon doesn’t function well across subnets - network discovery and other multicast-based features begin to fail.
We’d be happy to provide more granular assistance if you can share the detailed network topology involved. Thank you!
Hi. I own two different Nucleus at different locations. Make sure you are not mixing them. The one I am trying to connect to is rhe Nucleus + at same location and same subnet. I have no problems accessing it via iPhone remote.
The problem is the Mac App access. It’s not a different subnet issue.
Happy to get into more specifics if you like but I can assure you the above is correct.
We are seeing 3 separate subnets tied to your devices, it looks like the Mac is on a subnet of 192.168.20.XYZ, one of the Nucleus is on a 192.168.10.XYZ and the other is on a 192.168.60.XYZ subnet, are you seeing differently on your end?
Hi. You are seeing two different systems. The networks have a VPN between them but I don’t use that for Roon but to connect other equipment
Specifically the one I’m having problems with the Roon Nuclues + is at Ip 192.168.10.xx and the Mac Studio is on 192.168.10.xx. Same subnet. Same location. That room app on that Mac just can’t complete connection to it.
The other network at a different location has a room on 192.168.20.xx and a local Mac Mini on 192.168.20.xxx. I have no problems with that one.
To confirm, are you running multiple servers within the same location? Or, was this a typo above? Note you’ll only be able to run a single server within a single Roon license - I’d make sure if you’re running Roon Server on your Nucleus, that you’ve disabled Roon Server on your Mac.
Within the Mac itself, it may be good to review your firewall settings - try temporarily disabling your Mac firewall and see if you’re able to connect to your Nucleus in this setup.
We’re not seeing any instance of this Mac tied to your admin, could you please use the directions found here and send over a set of Roonlogs from your Mac to our File Uploader?
With that, lets perform a Roon database refresh on your Mac, and see if that helps reconnect your devices:
ok. I tried the steps you recommended and still no good. I cannot use the the Roon Nucleus+ app to control my Roon from a wired Mac on my network even though I can ping it, I can access the Nucleus + web interface and I can also control it from my iPhone IOS app on same network. Very puzzling