Roon Nucleus+ Reinstall Failed - Manually Updated with ROCK

Support Nucleus Support
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Roon Core Machine

Nucleus+ Rev B

Networking Gear & Setup Details

Ethernet 1Gb/s

Connected Audio Devices

HDMI - Denon Receiver

Number of Tracks in Library

~10,000 tracks.

Description of Issue

I purchased a used Roon Nucleus+ to replace my 2012 Mac Mini that would no longer output over HDMI in exclusive mode. When I tried to reinstall the OS from build 175, it kept failing. So I followed some instructions on here on how to recover from a USB drive. But now it appears as a generic ROCK instead of a Nucleus+. How can I change the Model and Hostname to match what it was previously? Is there a special Nucleus IMG file I can download and re-flash my Nucleus+ so it shows up correctly? I know this seems like a minor issue, but I paid a lot of money and I just want it to show the correct model and hostname. Thank you for your time. Any help would be greatly appreciated.

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Jason, welcome to the community. Nucleus software has some additional features to control thermal management and some other items. The Roon staff has a method to re-convert your Nucleus Plus from a ROCK back to a Nucleus, but they will need to perform some activities on their side. They are off for the weekend, but am tagging @support so they see this when they return.

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Thank you for your quick response. I appreciate your time. :smile:

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Hey @Jason_DiMeo,

Ben here with the support team, I will follow up via PM for next steps. Please keep an eye out for a message from me :+1:

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