Roon Core: Roon Nucleus Rev B (plugged into RAX10)
Roon remote: MacOS Monterey 12.6
Networking Gear & Setup Details
Australian NBN
Modem: Belong (Sagecom?) 4353
Router: Netgear RAX10
Description of Issue
I was attempting to deal with a port forwarding issue (Roon Arc) in my router when I enabled my bridge setting. Upon restarting, my entire internet was down. After some panicked attempts, I managed to get the internet started, and consequently into the router to ensure that the router was not in bridge mode. All is working well across the network, except Roon.
It cannot find Roon core.
It cannot find RoonOS Web Interface.
I’ve investigated the connections and turned it on and off again - I’m at the end of my limited computer knowledge! Can you help?! I can’t go much longer without my music!
It’s great to see you on the Roon Community! You have my sincerest apologies for the delayed response here, we’ve been dealing with a higher-than-usual volume following our release and we’re working as quickly as we can to get back to everyone.
If you have a recent backup saved, I would look at resetting the database (as long as you can restore a backup) to see if your issue persists with a fresh database.
To confirm, you plugged the nucleus into a monitor directly to try to access the webUI, correct? If you plug it in and boot up the nucleus, what do you see? Please share a screenshot if you can.
With that, I would completely power down the device and unplug it for a few minutes. Boot it up after that and let me know if you see anything on the monitor
I don’t think the IP address of my MacBook is related to the cause as I have had it shut down since before the issue, and am only using my MacBook, iPhone and iPad with Roon remote. Roon is looking for its core and not finding it. Unless im mistaken… !
So your MacBook at 192.168.1.8 is on a completely different network than your nucleus core which is at 172.16.0.2. Roon needs the core, control devices and endpoints to be on the same network. So, your Nucleus need to also start with 192.168.1 like your MacBook. The last number needs to be unique, like the 8 at the end of your MacBook IP.
This: Modem: Belong (Sagecom?) 4353 is probably creating one network
and
This: Router: Netgear RAX10 is creating the other.
This is so helpful!
It’s plugged into the RAX10
(That also would probably explain why the port forwarding with roon arc is saying there is two IP addresses)
So, how do I change the nucleus’s IP given I can’t access it?!
(By the way, you’re very patient! Thanks)
!