Roon nucleus titan cannot detect a USB SSD

[Tom_Gurgui]

I’ve connected a new 4 TB SSD to my Titan’s USB port but the app does not detect the new hard drive.

I’ve restarted the Titan, but it still doesn’t detect the hard drive.

How do I get the system to recognize the additional storage device?

[Geoff_Coupe]

You could try re-formatting the USB drive by using a PC or Mac to re-format it? See the USB Storage - Best Practice section in this Help article for the format recommendations:

ROCK: Storage Basics

PS - it’s just occurred to me that you may have already put your music on the drive by first attaching it to a Windows PC and having the drive formatted as NTFS - was this the case? If so, let us know and we’ll post the next steps to resolve the issue.

[Tom_Gurgui]

Hi,

No, it’s a brand new drive that I wanted to use as a secondary backup location to backup my Titan periodically. I will format the drive on my PC and see if it will be recognized.

I’ll let you know how it goes.

Thanks,

Tom

[Tom_Gurgui]

I will format it as exFat (whatever that means) and plug it into the Titan. Hopefully that will work.

Thanks,

Tom

[Geoff_Coupe]

Erm, are you expecting that the drive will show up automatically in > Storage as a Watched Folder?

That’s not how Roon works. You have to explicitly add a Watched Folder by using the Add Folder button and then browsing what is found by the Nucleus. So here, for example is what I see when browsing on my ROCK/NUC system - that “New Volume” was the first thing I saw, and then I used the New folder button to create folders on the drive…

[Tom_Gurgui]

Hi After formatting the SSD via my PC, the Nucleus Titan recognized the drive and I was able to back up my music to the SSD (and set periodic automatic backups).

Problem solved!

Thank you!

Tom