Roon Nucleus+ unexpectedly resets during use, causing disconnections (ref#26HUIH)

What’s happening?

· Something else

How can we help?

· I am experiencing freezes or crashes

Describe the issue

My roon nucleus + resets during use, but only the roon server up time shows that it restarted, the os and lab server utime does not reset. The system itels disconnects, and i have to go out of roon and reconnect at my ipad.

Describe your network setup

Roon nucleus +. Asus router annd mesh qnap nas devialet 1000 roon endpoint

Hey @Wilfred_Fojas,

Thanks for writing in and sharing your report! Based on a recent diagnostic report from your Nucleus, we’re seeing frequent occurrences in the Nucleus attempting to analyze large clumps of Various artists, potentially leading to the systems crashing.

I see you have a larger library of ~350k tracks. About what percentage are under ‘Various artists’? If you navigate to Roon Settings>Library>Clean up library, could you share a screenshot of the popup window? Don’t perform a clean up.

Also on this settings page, can you temporarily disable both on-demand and background audio analysis, and let me know if your issue persists?

Thank you! :+1:

Hi,


Not sure if this comes accross. I will follow your advice and turn the other settings off.

Hello @Wilfred_Fojas ,

That is quite a lot of deleted files. I would suggest also making a Backup of your Roon database for safe keeping and then running the clean up library function. Please note that any tracks not currently seen by Roon will be removed as a reference from the database, in case you had any edits made to storage that is not currently active.

Hi,
Will do. The other thing is if i alter muse while it is playing, it resets.

Hi @Wilfred_Fojas,
Did the library clean up fix your problem?

Hi, it did for a while. But when I change the Equalizer settings during playback in Muse it also resets on occasion. I will try to reproduce it again later and post my findings.

Okay thanks once you reproduce it let us know what time it was.