Roon Nucleus unit produces digital noise with HIFI rose 130 at multiple locations (ref#1QXK6X)

Support
1

What best describes your playback issue?

· I hear distortion or noise when I'm playing music

What type of Zone is affected by this problem?

· *Directly-connected Zones* are affected.

Does the issue affect all file formats?

· The issue *only affects one file *format.

Which format is giving you trouble?

· WAV

Is your device connected directly to the Roon Server via cable or over the network, or is it chained through another device (such as a streamer, Roon Bridge, or Roon Remote)?

· Connected directly to my RoonServer machine

Does the device show up at all in Roon Settings -> Audio?

· Yes, it shows up there, but it isn't Enabled

Does the "Enable" button unlock the Zone?

· I pressed Enable, but the Zone remains disabled

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

If the device has multiple output options, do the other options work as expected?

· Multiple output types are affected

Is the device using the latest firmware as per the manufacturer?

· Firmware is up-to-date but the issue remains

Do you have an approximate timestamp of when the issue last occurred?

· When I first tried to install unit

What are the make and model of the affected audio device(s) and the connection type?

· Nucleus one on the question I left a picture of bottom the song playing where it shows the length of the song that line buffers from left to right

Describe the issue

I am a HIFI rose 130 when try roon I get digital noise I thought it me. Took to friend he also the roon nucleus unit would not plat at his either. I believe the unit is defective. I am requesting a return ticket & a new unit.

Describe your network setup

I have Ethernet going to roon Ethernet going to HIFI rose. I see the however they do not play together

2

Moderated to remove email address and telephone number on this public forum.

3

Hello @bill1083

Thank you for reaching Roon support.

Just to clarify a few details so we can assist better:

  • When you visited your friend, did you bring the HiFi Rose RS130 or the Roon Nucleus One, or both?
  • What audio formats (e.g. FLAC, DSD, MQA) are affected by the digital noise?
  • Is any DSP processing or MUSE feature enabled in Roon for this zone?
  • Could you please share a screenshot of the Signal Path (click the small glowing dot next to the track progress bar while something is playing) so we can better understand how Roon is sending the audio?
With this information, we’ll be able to determine if the issue is hardware-related or something that can be resolved through settings.
4

Hi @bill1083,

We’ve been working behind the scenes with our RMA team to respond to our case, but we’re going to need the information that my colleague @vadim requested above in order to proceed.

Based on the videos you provided over email, we don’t suspect a broken physical component is the problem here. This type of audible artifact generally points to a transcoding or driver problem with this particular Zone. This is something you can resolve in the Device Setup page or by adjusting the settings in their driver or endpoint.

Please try to:

  1. reproduce the digital disortion with another Zone, like computer or phone speakers. Does this only occur with the Rose?

  2. Disable all DSP in MUSE

  3. Play tracks of different file formats and sample rates

Afterwards, please share a screenshot of the Signal Path here.

Please also ensure you’ve read through our Audio Setup guide here.

We’ll watch for your response. Thanks!