Roon Nucleus won’t connect to Roon Ready devices

Support Nucleus Support
1

I bought a Roon Nucleus three days ago and despite every effort, I cannot link it to my two Roon Ready devices, a Naim Uniti Atom and Chord Poly/Mojo. The Atom is connected via USB 3 cable and this and the Nucleus are connected to router via Ethernet cables.

Also, the Nucleus said it had downloaded my 6000 tracks but on checking the installed SSD it has only 7.4 Mb of used space.

Something is wrong I think!

There has not been a hint of music via Roon link to either DAC device though the display would make you think that contact had been made.

3

I’ll tag @support for you

4

Hi @David_Townend,

Welcome to the forum. As the first step, can you please ensure that you have updated the Nucleus to the latest firmware version? https://kb.roonlabs.com/Updating_Nucleus

If you have indeed update the Nucleus, can you please share a screenshot of your Nucleus Web UI? It looks similar to this for reference:

ROCK%20WebUI
ROCK%20WebUI1899×947 45.1 KB

6

The Atom usb port is for accessing storage, you can’t use it as a usb player. It’s network connection only for playback.

7

Just out of interest have you updated the firmware on your Mojo/Poly? It needs to be at least version 2.0 to be a Roon Ready device. I recently purchased one and had to update the firmware before Roon would see it.

You also need to use the GoFigure app and connect to your Mojo/Poly to your wireless network and turn on Roon Ready mode:

https://chordelectronics.co.uk/faqs-category/streamers/

Some handy tips here: https://www.moon-audio.com/blog/chord-poly-how-to-setup-faq

It is not for the faint of heart and I respectfully suggest reading the guides with great care and attention.