Roon on Windows 10. Super slow to load initially. Fine thereafter

[James_Robinson1 (James Robinson)]

Hi @support
In the past few weeks my Roon has been crazy slow to load initially.
I get the splash screen with the quotation, then the blank screen with the loading symbol, but after about a minute the loading symbol freezes and can stay that way for about 10 minutes before the program’s actually loaded. After that it’s totally fine. Nice and responsive. So there’s something that’s happening as part the program startup that’s timing out or locking up.

It’s running on my laptop, which is Win10 64bit, i7 2.6ghz cpu 8gb ram and plenty of hard drive spare. Main music collection is on my network nas which is configured as a music source in the format \192.168.1.5\flac and can be readily accessed without any issue. Wired network rather than wifi.

Can you suggest anything to try please?
thanks,
James

[Rugby (aka Daniel or Big Dan)]

Just so I understand your setup, Roon Core is running on your laptop and it is connected via ethernet not wireless. And the music is on the NAS. also connected via ethernet. And you are not using Tidal.

Check to see if you have any space left on the laptop drive. Slowness could come from lack of available hard drive space.

Also, is your hard drive an SSD? If not, then it might be that Roon’s database has gotten large and taking time to read. An SSD is recommended for any drive that is running Roon Core.

Eliminate the NAS as a suspect. Disable the NAS storage location. Restart roon, does it now load super slow? If no, then, I’d setup a new test location of the C drive of the laptop, copy some music there, set Roon Core to see the local music on the laptop, reboot and see if it is still slow. One option, which I do, is to have all music local to the Core and just use the NAS as a backup. Local USB hard drives are relatively cheap and work well (I use WD).

If the Core is not running all the time and is being shutdown, then it will run through checks to verify storage and files on boot up.

[wizardofoz (Mr Fix It aka The Wiz)]

If its the remote cliennt and not the core try the 32bit install…known issues exist with many intel HD graphics drivers

You might want to use the Roon Server install and 32bit roon as the client.

[noris]

Hello @James_Robinson1,

I would give @Rugby’s suggestions a try, and if you haven’t done so yet you may want to reboot your Core and all networking gear as well. Let us know if that helps!

– Noris

[Mike_O_Neill]

Just as an indication

I have Roon on. Desktop, i7, 16 gb RAM, 256 Ssd, 3.3 g series cpu

All music files are on internal 3.5 HDD

I close down every night to avoid lightning strikes

It takes maybe 1 min after the splash screen to do its start up

But my Pc has all sorts starting up as well, SQL Server, JRiver etc so it could well be slower than if those were disabled. (Old devs never give up)

The SSD as suggested is a prime suspect, how many tracks, albums do you have

[James_Robinson1 (James Robinson)]

thanks all, sorry for the slow reply.
I have the single instance of Roon running on my laptop (nvidia graphics chipset). ethernet to the network. flac files mainly on a nas (70gb free there and it’s nice and responsive otherwise) which is also ethernet, but also a handful on my local laptop drive. I am using Tidal.
The laptop is more than fast enough for most stuff, has a big SSD and has more than 50gb free.

I’ve just tried disabling the NAS location, but the results are still the same - over 10 minutes until I have it loaded and responsive.

So I disabled the local file stores as well but no change.
I turned off the antivirus (bit defender)
I cleared the image cache
I disabled Tidal
At this point I had no music sources, so I backed up the library and ran the ‘clean up library’ which basically updated and cleared out the library.
Now it’s slightly faster to load, but not by much.
So I downloaded a fresh copy of the RoonInstaller64.exe and ran that incase any of the files got corrupted.
But it’s still more or less the same.
I’m baffled now…
Any suggestions gratefully received.

Currently, with no music in the library and all sources of music disabled it’s taking 8mins 30 to load:

splash screen with musician quote 4 secs
white screen with animated roon logo. logo freezes 25 secs
windows states the Roon window is ‘not responding’ 2 mins
animated roon logo has a brief wiggle then freezes again 6:15
logo starts moving again 7:00ish
fully loaded 8:35

It’s not as though there’s a lot of resources being used, or the HDD is being thrashed. The laptop is completely responsive and normal in all other respects during this time.

[noris]

Hello @James_Robinson1,

I had a meeting with QA and some of the senior devs regarding your case and at this time we believe that this issue could be due to one of your networking shares on Windows.

As a test, can I please ask you to physically turn off all of you networking shares and then reboot your Core machine? I am hoping that this would reveal a useful data point and prevent any strange storage behavior that may be happening in the background. Please let me know your results when possible.

Thanks,
Noris

[James_Robinson1 (James Robinson)]

Thanks Noris,
I’ve just tried it and I can confirm that with networking shares disabled there seems to be no difference.
I also tried with no network connection at all, but this seemed to take even longer.
Not sure if it helps diagnose, but I’ve watched the processes as they start. In the first minute there is only the main roon.exe.
After about 1 minute, the RAATServer and Console Window Host processes appear and it is at this stage that the Roon application freezes and the animated Roon logo stops moving.

[Bill_Wolff]

network

Something like this could be caused by a conflict with real-time anti-virus scanners. Are you using one of those?

[noris]

Hi @James_Robinson1,

Thanks for trying that test. Just to confirm, you have physically powered off your network storage locations and then rebooted your Windows 10 core afterwards and the behavior is still the same? It is important that we test for this specific behavior to see weather the NAS is causing any issues here. If you have not done this yet, I would try my above test with them physically powered off.

If you have done the above test, I would like to verify how your Roon performs with a new database in place in case something has gone wrong on that end. Please use these instructions to generate a new database:

• Make a Backup of your current Roon Database
• Exit out of Roon
• Navigate to your Roon’s Database Location: https://kb.roonlabs.com/Database_Location
• Find the folder that says “Roon”
• Rename the “Roon” folder to “Roon_old”
• Restart the Roon App to generate a new Roon folder

This step should look like this in Windows:

Please do not configure your old storage locations just yet, just try using the new database “as-is” with TIDAL for a couple of hours and across a few restarts. If you can confirm that Roon is working as expected then I would try restoring from the old backup and see if everything is still ok. Let me know your findings when possible.

Thanks,
Noris

[James_Robinson1 (James Robinson)]

Hi,
I have disabled my NAS and all local folders as music sources for now, so it’s just Tidal.
I renamed the %localappdata%\roon directory, but that’s the one that contains the main roon.exe so it wouldn’t run So instead I renamed just the %localappdata%\roon\database directory and I can see on restart of the application it has created a new database directory. It’s taken 5 minutes of being frozen to now present me with the ‘I agree’ button and then ‘set up a core on this PC’
I’m setting up a new core now

I can see in the %localappdata%\roon directory that there are very detailed logs. Surely these are the most helpful route to diagnosing this? I’d post them here but they contain my login email and token

[James_Robinson1 (James Robinson)]

hmm, no improvement with a fresh database

[wizardofoz (Mr Fix It aka The Wiz)]

Do the windows error logs provide any hints?

[noris]

Hello @James_Robinson1,

I don’t believe that you performed a clean test here, can you perform the steps again and instead of restarting Roon to generate a Roon folder rather reinstall Roon from the installer listed on our website? We just released Roon 1.6 so I’m curious if this issue is still happening with the updates.

Thanks,
Noris

[James_Robinson1 (James Robinson)]

Thanks Noris,
1.6 was loading a bit faster yesterday, but very slow this morning.
So, I closed it down, renamed the whole %localappdata%/roon directory, then ran the installer fresh from the website.
The first part of the installer ran really quick, but it’s then taken a loooog time with freezes and such (only of the roon app) to get to the stage where it’s even asking me about where the core is and whether I want to install one.

this page was unresponsive for some minutes, where if I rolled over the blue buttons with the mouse, they wouldn’t highlight to show they were clickable and clicking them had no effect. After a few minutes it became unfrozen. I haven’t gone any further than this for now and just closed the Roon application via the red X in the top right. It seems to me that whatever issue I have here is manifesting itsself here at a very early stage.
So at this stage, I don’t have any core running, there are no music sources configured and I have a completely fresh install. But it’s still hanging and taking 6 minutes to present me with a responsive interface. Running the application as Administrator doesn’t change things. Here’s my log file for one of these loads. It’s not until right at the end at 10:25 that I can do anything with the interface. I’ve changed my IP but nothing else:

Blockquote
01/24 10:19:35 Info: Starting Roon v1.6 (build 390) stable on windows
_01/24 10:19:35 Debug: looking for *old files in: C:\Users\James\AppData\Local\Roon\Application
01/24 10:19:35 Debug: looking for old numerical version dirs in: C:\Users\James\AppData\Local\Roon\Application
01/24 10:19:35 Trace: Checking if we are already running
01/24 10:19:35 Trace: Nope, we are the only one running
01/24 10:19:35 Info: Is 64 bit? True
01/24 10:19:35 Trace: [broo/imagecache] loaded 0 cache entries from C:\Users\James\AppData\Local\Roon\Cache\brooimages_1\index.db, current: 512mb / 0mb
01/24 10:19:35 Info: Loading broo project: ui.broox
01/24 10:19:35 Trace: [realtime] fetching time from NTP server
01/24 10:19:35 Trace: [realtime] Got time from NTP: 24/01/2019 10:19:33 (3757313973869ms)
01/24 10:19:35 Trace: [realtime] Updated clock skew to -00:00:01.6668140 (-1666.814ms)
01/24 10:19:35 Debug: OpenGL Version: 4.6.0 NVIDIA 388.57
OpenGL Vendor: NVIDIA Corporation
OpenGL ShaderLangerVersion: 4.60 NVIDIA
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01/24 10:19:35 Debug: Maximum OpenGl texture size is 16384
01/24 10:19:35 Info: Broo Debug Web GUI ready at http://localhost:6700/broo/
01/24 10:19:35 Trace: [brooengine] Loaded atlas list. 0ms
01/24 10:19:35 Trace: [brooengine] Window is running in scale 1
01/24 10:19:35 Trace: [brooengine] Using atlas scale 1
01/24 10:19:35 Trace: [brooengine] Loaded atlas texture ui_atlas@1x-1.png. 64ms
01/24 10:19:35 Trace: [brooengine] Loaded atlas texture ui_atlas@1x-2.png. 32ms
01/24 10:19:35 Trace: [brooengine] Loaded atlas texture ui_atlas@1x-3.png. 41ms
01/24 10:19:35 Trace: [brooengine] Loaded atlas. 142ms
01/24 10:19:35 Debug: render area size initial value: 284x261
01/24 10:19:35 Info: Loaded broo project: ui.broox, atlas: ui
01/24 10:19:36 Info: [stats] 5038mb Virtual, 107mb Physical, 16mb Managed, 704 Handles, 28 Threads
01/24 10:19:36 Debug: render area size changed value: 1024x687
01/24 10:19:37 Debug: render area size changed value: 1366x705
01/24 10:19:37 Debug: render area size changed value: 1366x705
01/24 10:19:37 Debug: trigger: appinitwasnotrun
01/24 10:19:37 Debug: trigger: do nothing
01/24 10:19:51 Info: [stats] 5203mb Virtual, 198mb Physical, 18mb Managed, 814 Handles, 27 Threads
01/24 10:19:59 Info: [broker] starting 8a096651-2b1c-4b39-ad5d-e80693c428d3
_01/24 10:19:59 Debug: [broker/filebrowser/volumeattached] initial listing found drive mounted at C:_
01/24 10:19:59 Info: [broker/locations] adding storage location: Internet:Name=Internet Media:Id=e268f098-04c4-4e65-af3f-38ba3c3fcecb
01/24 10:19:59 Info: [broker/locations] media availability: Internet:Name=Internet Media:Id=e268f098-04c4-4e65-af3f-38ba3c3fcecb is online
01/24 10:19:59 Info: [broker/locations] adding storage location: MetadataService:Name=Metadata Service:Id=13769258-b70b-4243-b1d6-bd46e8257ba8
01/24 10:19:59 Info: [broker/locations] media availability: MetadataService:Name=Metadata Service:Id=13769258-b70b-4243-b1d6-bd46e8257ba8 is online
01/24 10:19:59 Info: [broker/locations] adding storage location: Offline:Name=Offline:Id=f1e4b43f-f643-47ba-b875-fd93b32a6006
01/24 10:19:59 Info: [broker/locations] adding storage location: DefaultMusicFolder:Name=Music Folder:Id=29bdcae6-b5fd-d666-27bf-a1f6afceabac
01/24 10:19:59 Trace: [brokerserver] Enabling broker server
01/24 10:19:59 Info: [broker/distributed] HTTP server listening on port 9100
01/24 10:19:59 Trace: [broker/backups] initializing
01/24 10:19:59 Trace: [broker/accounts] file not found
01/24 10:19:59 Trace: [broker/accounts] Data updated. AccountStatus=NoAccountConfigured MachineStatus=NeedsAccount UserId=
_01/24 10:19:59 Debug: [broker/filebrowser/volumeattached] initial listing found drive mounted at D:_
01/24 10:19:59 Info: [libraryapi] loaded first run time 24/01/2019 10:03:03
01/24 10:19:59 Trace: [devicedb] initializing
01/24 10:19:59 Trace: [devicedb] refreshing, etag=W/“d3fd2-1687bd309ec”
_01/24 10:19:59 Debug: [broker/filebrowser/volumeattached] initial listing found drive mounted at E:_
01/24 10:19:59 Info: [broker/filebrowser/volumeattached] skipping drive E:\ because it is a CD-Rom
_01/24 10:19:59 Debug: [broker/filebrowser/volumeattached] initial listing found drive mounted at F:_
_01/24 10:19:59 Debug: [broker/filebrowser/volumeattached] initial listing found drive mounted at G:_
01/24 10:19:59 Trace: [devicedb] builtin device db found at C:\Users\James\AppData\Local\Roon\Application\100600390\devicedb-prod.zip
01/24 10:19:59 Trace: [devicedb] cached device db found at C:\Users\James\AppData\Local\Roon\Cache\devicedb-prod.zip
01/24 10:19:59 Trace: [devicedb] loading device db at C:\Users\James\AppData\Local\Roon\Cache\devicedb-prod.zip
01/24 10:20:00 Trace: [devicedb] loaded 57 vendors, 273 products from devicedb with timestamp 23/01/2019 17:47:34
01/24 10:20:00 Info: [raatserver] [runner] Start or Connect…
01/24 10:20:00 Info: ConnectOrStartAndWaitForExit RAATServer
01/24 10:20:00 Debug: [easyhttp] GET to https://devicedb.roonlabs.net/1/devicedb-prod.zip returned after 624 ms, status code: 304
01/24 10:20:00 Trace: [devicedb] Not Modified. Nothing to do
01/24 10:20:00 Trace: [broker/services] refreshing metadata URL bits
01/24 10:20:00 Info: [broker/dropbox] no account configured
01/24 10:20:00 Debug: initialize backend in 25101ms
01/24 10:20:00 Info: [remoting] loaded protocol hash 136528c8117b084ad848871f5075f3fab5f12bad from C:\Users\James\AppData\Local\Roon\Application\100600390\Roon.Broker.Api.Remote.dll
01/24 10:20:00 Trace: [httpcache] loaded 0 cache entries from C:\Users\James\AppData\Local\Roon\Cache\httpcache_2.db, current: 0mb / 128mb
01/24 10:20:00 Info: [music] first pass through media thread is done
01/24 10:20:00 Info: [transport] initializing
01/24 10:20:00 Info: [roonapi] initializing
01/24 10:20:01 Info: [raatserver] [runner] Status: Started
01/24 10:20:06 Info: [stats] 5263mb Virtual, 217mb Physical, 20mb Managed, 1124 Handles, 42 Threads
01/24 10:20:16 Trace: [distributedbroker] Enabling remote broker tracking
01/24 10:20:21 Info: [stats] 5239mb Virtual, 247mb Physical, 21mb Managed, 1107 Handles, 36 Threads
01/24 10:20:36 Info: [stats] 5227mb Virtual, 247mb Physical, 21mb Managed, 1103 Handles, 33 Threads
01/24 10:20:51 Info: [stats] 5227mb Virtual, 245mb Physical, 20mb Managed, 1110 Handles, 33 Threads
01/24 10:21:06 Info: [stats] 5223mb Virtual, 245mb Physical, 21mb Managed, 1106 Handles, 32 Threads
01/24 10:21:21 Info: [stats] 5223mb Virtual, 245mb Physical, 20mb Managed, 1107 Handles, 32 Threads
01/24 10:21:36 Info: [stats] 5235mb Virtual, 245mb Physical, 21mb Managed, 1124 Handles, 35 Threads
01/24 10:21:51 Info: [stats] 5256mb Virtual, 245mb Physical, 22mb Managed, 1132 Handles, 36 Threads
01/24 10:22:06 Info: [stats] 5260mb Virtual, 246mb Physical, 21mb Managed, 1142 Handles, 37 Threads
01/24 10:22:21 Info: [stats] 5252mb Virtual, 246mb Physical, 22mb Managed, 1136 Handles, 35 Threads
01/24 10:22:36 Info: [stats] 5252mb Virtual, 247mb Physical, 22mb Managed, 1138 Handles, 35 Threads
01/24 10:22:51 Info: [stats] 5252mb Virtual, 247mb Physical, 23mb Managed, 1137 Handles, 35 Threads
01/24 10:23:04 Trace: [geoip] GET https://accounts5.roonlabs.com/geoip/1/lookup
01/24 10:23:04 Info: [loadstatus] IsLibraryLoading True => False
01/24 10:23:04 Info: [loadstatus] IsTransportLoading True => False
01/24 10:23:04 Info: [loadstatus] IsStartup True => False
01/24 10:23:04 Trace: [appupdater] initial check for updates
01/24 10:23:04 Debug: [base/updater] Checking for updates: http://updates.roonlabs.com/update/?v=2&serial=D6A34B07-501C-426F-815B-5E8C543D4A00&userid=&platform=windows64&product=Roon&branding=roon&curbranch=stable&version=100600390&branch=stable
01/24 10:23:04 Info: [roonapi] listening on port 9150
01/24 10:23:04 Trace: [roonbridge] [sood] Refreshing device list
01/24 10:23:06 Info: [stats] 5341mb Virtual, 248mb Physical, 23mb Managed, 1268 Handles, 57 Threads
01/24 10:23:06 Info: Flushing kart data to server
_01/24 10:23:06 Debug: server said: _
01/24 10:23:16 Trace: [geoip] GOT {“country”:“GB”,“state”:“LUT”,“city”:“Luton”,“postalcode”:“LU2”,“latitude”:51.9114,“longitude”:-0.382,“ipaddress”:“11.113.117.110”,“status”:“Success”}
01/24 10:23:16 Debug: [appupdater] Update not needed
01/24 10:23:21 Info: [stats] 5317mb Virtual, 249mb Physical, 24mb Managed, 1251 Handles, 51 Threads
01/24 10:23:36 Info: [stats] 5329mb Virtual, 250mb Physical, 24mb Managed, 1268 Handles, 54 Threads
01/24 10:23:50 Debug: ev_app_init: showing broker choosing window
01/24 10:23:50 Debug: app_init completed
01/24 10:23:51 Info: [stats] 5325mb Virtual, 251mb Physical, 25mb Managed, 1281 Handles, 53 Threads
01/24 10:23:51 Trace: Successful POST response from https://push.roonlabs.com/push/1/connect
01/24 10:23:51 Warn: [ui/slowness] widget win_choosebroker(793) > stackpanel(795) > vpanel(796) > hpanel(797) > label(799) took 305ms to OnLayout
01/24 10:23:51 Warn: [ui/slowness] widget win_choosebroker(793) > stackpanel(795) > vpanel(796) > hpanel(797) took 306ms to OnLayout
01/24 10:23:51 Warn: [ui/slowness] widget win_choosebroker(793) > stackpanel(795) > vpanel(796) took 309ms to OnLayout
01/24 10:23:51 Warn: [ui/slowness] widget win_choosebroker(793) > stackpanel(795) took 314ms to OnLayout
01/24 10:23:51 Warn: [ui/slowness] widget win_choosebroker(793) took 314ms to OnLayout
01/24 10:24:06 Info: [stats] 5441mb Virtual, 375mb Physical, 24mb Managed, 1277 Handles, 51 Threads
01/24 10:24:21 Info: [stats] 5433mb Virtual, 375mb Physical, 25mb Managed, 1270 Handles, 49 Threads
01/24 10:24:36 Info: [stats] 5445mb Virtual, 376mb Physical, 25mb Managed, 1282 Handles, 52 Threads
01/24 10:24:51 Info: [stats] 5437mb Virtual, 376mb Physical, 26mb Managed, 1278 Handles, 50 Threads
01/24 10:25:06 Info: [stats] 5429mb Virtual, 377mb Physical, 21mb Managed, 1273 Handles, 48 Threads
01/24 10:25:21 Info: [stats] 5425mb Virtual, 376mb Physical, 21mb Managed, 1269 Handles, 47 Threads
01/24 10:25:23 Trace: [push] connecting to 35.231.12.118:9200
01/24 10:25:23 Trace: [push] connected

[Rugby (aka Daniel or Big Dan)]

Hi James, can you specify the make/model of your laptop? That would allow support to verify it’s specs.

[James_Robinson1 (James Robinson)]

Sure. It’s an Asus X555LD but with an SSD fitted. It’s way fast enough for most stuff. it’s ran Room fine for a couple of years but has been very slow only in the past couple of months.
While Room is hanging, there’s plenty of resources available and the laptop is otherwise perfectly responsive and useable for other applications

[Rugby (aka Daniel or Big Dan)]

Some ideas, you might try isolating the NIC interface by disabling it and using WiFi instead to see if there is a difference.

One thought, you might try to install RoonServer which has no GUI and see if it installs. I would verify it is running, by connecting in with a phone, tablet or another computer running Roon. If it does and works, then it points to an issue with the Graphic System.

I personally run Roonserver as the server portion and Roon (only as a control interface) on the same machine.

Also, the latest NVIDIA drivers are NVIDIA 417.71. Your logs show you are using NVIDIA 388.57.

[James_Robinson1 (James Robinson)]

great ideas! It’s fixed!

So I went to disable my NIC interface and look what I saw
A whole page of extra TAP interfaces that windows had created somehow.

If I had to guess, I would say maybe the VPN software I use for work has created an extra one each time I use it? Anyway, I have uninstalled them, all in device manager and wow, that’s something of an improvement now. I have a fully loaded and responsive Roon control and server in 5 seconds! That’s a bit better than 12 minutes!

Thank you all for your help and suggestions, we are fixed and back in business. Let the music flow freely once again

James