Roon player issues and awkwardness

[noris]

Hi @Stephen_Vorenberg, here’s my take on your issues:

On the PC, when I open Roon, it often says it can’t connect, even when I’m in the browser and looking at stuff on the internet. If I close it and open it again, it usually works. Sometimes I’ve had to unplug the PC Ethernet cable from the router and plug it in again.

I would take a look at your router settings. I have seen IGMP Proxying/Snooping help with this behavior in the past. I would also make sure that your network is set up as per our Networking Guide.

On the PC I open Roon. If I then minimize the window and bring it up again, the window is blank. No matter how long I wait, it doesn’t refresh. This is very consistent, not intermittent. It doesn’t matter whether I’ve just opened Roon or whether I’ve been using it awhile.

This seems like a display driver issue. I would update your PC drivers to the newest versions to see if it helps. You can take a look at this thread for more info (Windows 10 : Blank (white screen) after maximising) and possibly try the 32-bit version of Roon to see if it helps.

“Overview” appears as an option on the PC but not on the iPhone. I thought I read somewhere that the interface was the same regardless of the device.

Yes, the mobile version has limitations when compared to PC/Tablet versions. I would not expect to see the same screens. You can use search to find the album you wish to play as you mentioned. Searching limited to just albums and not doing a general search is more of a feature request than expected behavior.

I selected a composition by Grieg this morning that had 4 movements, and added them to the queue. Roon put this into the queue in the track order 3, 4, 1, 2.

Can you let me know the exact composition you tried with? I can take a look to see if it is reproducible. If these are local files, please also send them over to us, you can PM me a shared Dropbox or Google Drive link and I can ask QA to take a look.

Thanks,
Noris