Roon player repeatedly crashes on Windows 10

[berryaxe (James Smith)]

Roon Core Machine

Windows 10
i7 32 GB RAM

Networking Gear & Setup Details

Networking Gear & Setup Details

Mikrotik hAP ac2

Connected Audio Devices

Number of Tracks in Library

crashes regardless whether it’s a 1000 album library or a 10000 album library

Description of Issue

frequently crashes with one of the following:

Fault bucket , type 0 Event Name: BEX64 Response: Not available Cab Id: 0
System.StackOverflowException
unable to start opengl

[Tim_Rhodes]

Try updating the video driver?

[Suedkiez (is just a fellow user like you)]

Inviting @benjamin because he has been working with you on the the other thread about the NAS

Nothing seems to work

Roon Core Machine Synology DS920+ Networking Gear & Setup Details Mikrotik hAP ac2 Connected Audio Devices Number of Tracks in Library No idea as the roon core wont stay alive long enough to see Description of Issue Just bought roon lifetime license. installed roon core on my nas, and installed roon on my laptop to set it up and play from everything seems to go without a hitch but after a few minutes it all comes crashing (literally) down first roon on my laptop was having constant …

This crash looks like a graphics driver issue, try updating to the latest available graphics driver version as @Tim_Rhodes said

[berryaxe (James Smith)]

Updated the latest driver
Player continues to crash.

Haven’t had time to use toon much recently. But trying it today it crashed pretty quickly

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Roon.exe
P2: 1.0.0.0
P3: 64372140
P4: clr.dll
P5: 4.8.4614.0
P6: 63995bc5
P7: c00000fd
P8: 000000000000b2a4
P9:
P10:

Attached files:
\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER670E.tmp.WERInternalMetadata.xml

These files may be available here:
\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Roon.exe_29922242c8db9594a25d854e5bcb7b48f72c918_7b145a4b_da82c548-b755-475a-b230-91d9b9fbff8f

Analysis symbol:
Rechecking for solution: 0
Report Id: 09f4cf1c-5ad0-47f6-b643-98d2f635ffd8
Report Status: 100
Hashed bucket:
Cab Guid: 0

[Suedkiez (is just a fellow user like you)]

Not sure what’s going on but this looks like a different crash cause

[benjamin (Ben Cap)]

Hey @berryaxe,

Let’s see if loading a fresh database may be helpful in this case. I’d double-check that you have a few recently saved backups before moving forward. Steps to follow below:

• Create a Backup of your current database
• Exit out of Roon
• Navigate to your Roon Database Location
• Find the folder that says “Roon”
• Rename the “Roon” folder to “Roon_old”
• Reinstall the Roon App from our Downloads Page to generate a new Roon folder
• Verify if the issue persists on a fresh database before restoring the backup

[berryaxe (James Smith)]

I’ve reset and reinstalled roon pretty much daily since Christmas, so the database is already fresh.
The issue persists.

Today’s crash was:

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Roon.exe
P2: 1.0.0.0
P3: 64372140
P4: clr.dll
P5: 4.8.4614.0
P6: 63995bc5
P7: c00000fd
P8: 000000000000b2a4
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER670E.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_Roon.exe_29922242c8db9594a25d854e5bcb7b48f72c918_7b145a4b_da82c548-b755-475a-b230-91d9b9fbff8f

Analysis symbol: 
Rechecking for solution: 0
Report Id: 09f4cf1c-5ad0-47f6-b643-98d2f635ffd8
Report Status: 100
Hashed bucket: 
Cab Guid: 0

[benjamin (Ben Cap)]

Hey @berryaxe,

Thanks for the confirmation. We’re seeing some interesting errors in your core diagnostics in relation to your local library/watched folders and potential playlist files.

If possible, could you test out removing any local files and any watched folders, and see if your crashing still occurs?

I’ll be on standby for your reply.