Roon playing on Mac OS 10.14.6 with HK Soundsticks

[James_Daly]

Core Machine (Operating system/System info/Roon build number)

Innuos Zenith OS 1.4.5 Roon 1.7 build 610
Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Belkin router as access point, ethernet to ISP’s router, Wi-fi to Mac

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Mac OS 10.14.6 connected with USB to HK Soundsticks (original version)

Description Of Issue

Sound predominantly through right channel and lacking dynamic range. I cannot control sound from keyboard, only through Roon app. Tricky when phone rings. I had this set-up working happily before updating Innous from 1.4.3 to 1.4.5 whereupon I had to re-load my music library. I have lost all my album data and settings for every audio device. This iMac is the last one I’m trying to reconfigure.

Roon is such an amazing product and I love what it does but I am sometimes woefully out of my depth!

Thank you.

Screenshot 2020-08-19 at 20.42.19|379x500

[nuwriy]

Hello @James_Daly, and welcome to the community! So we can narrow down the issue, I’d like you to try a few items:

1. turn off DSP and volume leveling for the Soundsticks and let me know if the issue persists
2. play to system output of the Mac

[James_Daly]

Hi Nuwriy, Thank you for coming back to me.

1. I have turned off DSP and sound has improved and both channels balanced now. However, still can’t control output volume from keyboard. When I adjust volume in Roon to level 0, music still plays quietly through Soundsticks.
2. Sorry, but I do not understand this. Are you suggesting I disconnect Soundsticks? Roon automatically outputs to Soundsticks even when Mac sound output is set to “internal speakers”.

Thank you for your patience!
James

[nuwriy]

Hello @James_Daly, yes, if you don’t have a “System Output” option go ahead and disconnect the soundsticks temporarily and let me know if the issue is reproducible through the device’s built-in speakers.