Roon plays music for only 30 seconds before switching to the next track (ref#CIUO2S)

[t7361375]

What best describes your playback issue?

· Music stops playing unexpectedly

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· Ethernet

Does the issue affect all file formats?

· The issue affects *multiple/all* file formats.

Does the issue happen with local library music, streaming service music, or both?

· *Only streaming* music is affected.

Please select the streaming service(s) with which you're encountering playback problems.

· TIDAL

Have you tried logging out and back in again to your streaming service in Roon Settings?

· Logging out and back in had no impact, the issue remains

What are the make and model of the affected audio device(s) and the connection type?

· Netgear nighthawk 200

Describe the issue

Roon plays musical with 30 second only and switch to next one automatically

Describe your network setup

routers

[Menzies]

Is this just with music from Tidal?
If so, is this with all music from Tidal?
If so, is your Tidal subscription still running?

So you get an error message pop-up on your Roon Remote device?

[Suedkiez (Just a fellow user like you)]

If your Tidal subscription is in order, log out from Tidal in Roon, reboot the Roon Server, log into Tidal again.

(30 seconds is the time limit that Tidal allows if it can’t find a valid Tidal subscription)

[daniel]

Hi @t7361375,
Thanks for reaching out to us about this issue .I would advise you to check into the things mentioned by the users above as a first step. If none of that helps please reproduce the issue and let us know the date and time it happened. and we will proceed with troubleshooting.