Roon plays Tidal Tracks but will not my local files

Unfortunately, I have more issues.

I’m now running Roonserver (64 Bit) for Windows on my PC. I have downloaded Roon Remote onto an iPad Pro. Roon now seems to run fabulously with my TIDAL subsription - I downloaded a bunch of music selections and they are set up in the database and play perfectly on my desktop system.

Problem is, none of the music in my own library plays. I have set up watched folders for the music on my PC and NAS drives. Both seem to be recognized by Roon and appear in the Roon database; all of my music shows up (with full graphics and descriptions) on the IPad, but when I try to play any of the selections, nothing plays. After hitting Play, the time bar which shows the elapsed time for the piece stays at 0.00, flashes a bit and then turns into a distorted waveform shape, while I hear nothing but silence from the speakers. Kind of frustrating.

Any ideas about what’s wrong here? Is there anything else I need to set up?
Thanks again,
Frank

Have you chosen a zone to play to?

Hey @Frank_Neitzert – just sent you a PM with some instructions for getting us some more logs here.

Get me some more information and we’ll figure out what’s going on here. Thanks!

Closed due to inactivity. If you are still seeing this issue, please open a new support thread.