Thanks’ for letting me know. I had a feeling that this is a problem at their end since it is getting a error 500 talking to the API (Internal Server Error). I considered trying to debug with Fidler to see what is sending to the API but since I’m not alone I have better things to do
Just out of curiosity since this is my first time on Roon. Is their service stable in general or can I expect hiccups like this?
I’ve been a subscriber for 3 years, and I would say that roon support is very good. This particular issue seems to be an edge case - it’s not affecting everyone and from what I’ve read it’s implied the dev team should have this fixed.
We have a small number of customers reporting similar behavior that we have been investigating. We believe we’ve managed to find the cause of this issue and we have a ticket open with our development team to resolve this. I can’t provide any specific timelines just yet, but we hope to have this resolved soon and we’ll be sure to update you as soon as we have more news on this.