That’s right, random Tidal tracks simply skip at some point through playback to the next track without pause or disconnect.
Dylan from the support team told me from a different forum to open a new topic. So I hope they are on this issue! Just now I had a few traks just the way they should be!
Yes, they like individual tickets. I’ll open one if they don’t address it soonish.
Thank you Larry,
now it seems that the issues also appear playing albums from Tidal and using the genre icon playing from my library. I hope there will show up any idea from roon side
Today I was optimistic again because it worked fine for more than hour. Now it stopped several times after playing a few tracks. For a short time I could see an error message like “roon limited to local library” after this restart. I checked my internet speed and this was 200 Mbps short after this issue. This will not be the problem.
Please note the exact local time + date when this issue next occurs and the name of the track that was playing and upload your Roon Logs by using these instructions. The best way to get them over to me would be via Dropbox / Google Drive, but if you don’t have either service please let me know and I can provide alternate upload instructions.
I sent description of track and log files directly some days ago. No answers until now.
I will try it this way: Issues are still on. Sometimes rarely again - sometimes more or less often like at the moment. On monday there were just two issues for 5 hours. Today it is worse again.
22.04 2021 09:18
Track(FLAC, own library): Lass mich gehen playback stopped end after showing “select an audio zone” ends in pause mode .
22.04 2021 10:43
Track(tidal): Lord Byron’s luggage playback stopped end after showing “select an audio zone” ends in pause mode.
22.04 2021 10:54
Track(tidal): Tenderness on The Block playback stopped end after showing “select an audio zone” ends in pause mode.
22.04 2021 11:15
Track(tidal): Detox Mansion playback stopped end after showing “select an audio zone” ends in pause mode .
22.04 2021 11:29
Track(tidal): Poor, Poor, Pitful Me Track skipped to next track
22.04 2021 11:34
Track(tidal): Knocking on Heaven’s Door playback stopped end after showing “select an audio zone” ends in pause mode .
Here are the log files https://drive.google.com/file/d/1o1SNTkIUPQhIrDUllDVqxREFGJ7_IiHY/view?usp=sharing
I hope this data will help. If not please give me further instructions.
2 posts were merged into an existing topic: Roon crashes sometimes during playback
Thanks for your patience over the weekend, @Norbert_Neuwirth. I just wanted to confirm that our team is looking into this and we’ll be sure to follow up ASAP!
Thank you Dylan. I hope your team will find something that helps! On sunday again a lot of stops - yesterday just one stop over 4 hours and a few times skipped tracks.
stopping issue is nearly or almost gone, after the last update from innuos to 1.4.8. innuOS 1.4.8 – Released 03/05/2021 – Innuos – High-Fidelity Digital Music Servers and Streamers In there they describe what they tried to fix. This might also help roonlabs? Skipping is still on but quiet seldom now. By the way innuos support was quiet fast! Are there any news from your side. I see again there are new listeners having these issues with skipping tracks.
yes, here are some roon users with the same issues (me too).
If you’re looking at the comments from Danny Dulai in the thread Playback Skipped
they might have an idea. Let’ keep our fingers crossed.
Apologies for the delay! Our team’s queue is longer than typical at the moment, but we’re working to get back to everyone as quickly as we can.
Looking at the logs, I’m not seeing any Roon-side errors. Roon is playing normally and then it receives a response from the Naim devices that playback has ended. I’ve passed this along to our gear expert to look into this further. We’ll be in touch once they’ve completed their investigation.
Thank you @dylan
Just at the moment the issues are there but not to this extend it used to be. Anyway it will be fine if there is a solution that makes roon work without these problems. This stopping issue was definetely my main problem!
I tried now to disconnect all naim devices, ie unplug the hardwired naim Mu-soand enable the Airplay connected one. So there was still the Toslink.commected to the innuos player/server left. There were still skips. Let’s say once an hour.
Perhaps this information helps?
Thanks for the follow-up, @Norbert_Neuwirth.
I’d like to get logs and take a look at what’s happening in this configuration so we can see if it is any different from what I was seeing before.
Please note the exact local time + date when this issue next occurs (specifically with this configuration) and the name of the track that was playing and upload your Roon Logs by using these instructions. The best way to get them over to me would be via Dropbox / Google Drive, but if you don’t have either service please let me know and I can provide alternate upload instructions.
@dylan I had several issues before build 795 playing just the Zen Mini. Let’s say every two hours one skipped track. Not that bad but still something. I wanted to confirm that. Thus you did not get any log files. Now the happy ending: Build 795 seems to have worked with my set up! Both issues seem to be solved since. Thanks for your improvements!
Thanks for your patience @Norbert_Neuwirth, glad to hear build 795 resolved this for you!
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