Roon-ready Device Not Detected in Zones (ref#NR43DJ)

Support
1

What best describes your playback issue?

· My DAC, streamer, or speaker doesn't appear as a Zone in Roon

What type of Zone is affected by this problem?

· *Network Zones* are affected.

Is the affected network Zone connected with Ethernet or WiFi?

· Ethernet

Which network audio protocol is the Zone using with Roon?

· RoonReady

Does the device show up at all in Roon Settings -> Audio?

· No, it does not show up there

Does the device play audio from another source when using the same connection?

· The device has no problems with another audio source

Have you checked that Roon is whitelisted in any firewalls?

· I've checked the firewall and the issue remains

Since you are using a network connection to the device, please ensure that your RoonServer is on the same subnet as the device

· My devices are on a single subnet but is not visible to Roon

Do you have a complex network setup?

· I have a *mesh network* with devices connected to multiples points

Your local network might need some re-arranging to support Roon.

· None of the suggestions have helped me. I'd like to submit a support request.

What are the make and model of the affected audio device(s) and the connection type?

· Cambridge Audio Evo 150 (ethernet connection)

Describe the issue

Roon-ready Device no longer detected in zones

Describe your network setup

Network consists of one router and two repeaters (mesh network); Roon-ready device is connected via ethernet with repeater

2

Hey @m.morandin,

Thanks for taking the time to write in, and welcome to the community!

A good test would be to temporarily bypass your current network setup, and get a direct ethernet connection from your router to both your Mac running Roon Server, as well as the Evo 150.

In this setup, if you still run into issues, can you please navigate to macOS System Settings > Privacy & Security > Local Network , and make sure Roon is allowed. If it is already enabled, toggle it off and on again. Then reboot your Mac, and see if the same issue persists.

Thank you!

3

Hi Benjamin, Thank you for getting back to me so quickly. I’ve tried a direct ethernet connection to both my Mac and the Evo 150 - to no avail. I’ve also made sure that Roon is allowed in my settings under Privacy & Security > Local Network. Unfortunately, that doesn’t fix the problem either. My Roon Server stopped seeing my Evo 150 after the last update. Before that my Evo showed up as a Roon-ready device both on my laptop and on my iMac. Downgrading from the latest Roon version to Roon legacy 1.8 fixes the issue but obviously doesn’t allow for future updates.

4

Hi @m.morandin,
Are you able to play to the Evo from other apps running on the same Mac? Is the Evo showing up in your router settings?

5

Hi Daniel, yes, I’m able to play to the Evo from other apps. I’ve checked Qobuz, Tidal, Apple Music and the Evo’s StreamMagic app. All work flawlessly. Roon 1.8 (legacy) also works correctly. But as soon as I update to Roon 2.x I loose connection to the Evo.

6

Hey @m.morandin,

Just to confirm - are you using two separate machines to run Roon 2.0, and Roon 1.8?

Could you please reproduce the issue, and then use the directions found here and send over a set of logs to our File Uploader?

Thank you!

7

Hi Benjamin, Yes, I’m using two separate machines to run Roon 1.8 (iMac) and 2.0 (MacBook Pro). Downgrading from Roon 2.0 to 1.8 on my iMac solved the problem and re-established a connection to my EVO 150. Roon 2.0 on my laptop stubbornly refuses to find any Roon-ready devices on the network. If I downgrade the version on my MacBook Pro to Roon 1.8, my EVO 150 pops up immediately as a device. I’ve just installed Roon 2.0 on my iMac without deleting Roon 1.8 (i.e. I kept both versions as separate apps). Now Roon 2.0 is able to find my EVO 150 again on the iMac. I’ve just done the same thing on my Macbook. Same thing. Installing Roon 1.8 first and then Roon 2.0 as separate app alongside Roon 1.8 fixes the problem.

1 Like
8

I’m having the same problem, my DAC/streamer disappeared form zones a couple of days ago and I can’t use Roon at all. Qobuz is working fine from the same computer and to the same equipment. Any advice or fix coming?

9

Hi @Savari ,

I’m sorry to hear that you’ve hit a snag, if you require help from the support team, please open a support request in the Support category of the forum and fill out the issue report template with as much detail as possible. That will help Tech Support get you up and running again.

Note, the Support link is clickable and will take you to the correct place to create your request by clicking on the “Get Help” button.

Thank you.

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A post was split to a new topic: Issues with devices disappearing

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