Roon Remote and ARC App Not Responding Regularly (ref#DHXB44)

Support
1

Affected Product

Roon

Roon Issue Category

Playback

Description of Issue

The Roon Remote and the Roon ARC app are not responding very often. I just get the spinning Roon logo in the app. I need to quite the Roon Core application and restart it to make it work again.

It doesn’t seem a network issue because when I get the spinning logo, I’m able to go into the settings page in the app and check the ARC option. That check comes back fine saying my server is accessible.

Roon Core Platform

macOS

Roon Core Specifications

Mac mini M2, 16GB, Sonoma 14.0, 125 GB available on the hard drive.

Connected Audio Devices

I encounter this on both my Macbook and iPhone regardless if I’m connecting headphones.

Home Network Details

Roon Core is connected through ethernet. Router model is a Draytek Vigor 2927. In between there is an unmanaged switch.

Screenshot

3

It looks like it somehow related to the Roon ARC app use. When I use Roon remote it’s not an issue. But as soon as I start using the roon arc app after a few songs it stops responding.

4

I found that it’s a known issue with more users: Roon & ARC have become incredibly unreliable for me - what is going on?

1 Like
6

Hi @christiaan201214,

Since we’re actively troubleshooting with you in the thread you’ve linked above, I’m going to go ahead and close this thread to help our support team and moderators keep all information in a single place. We should have additional updates on the main thread shortly. Thanks!