Roon Remote App and Nucleus Installation Setup Issue (ref#GTTL9Q)

[rychster]

Hi Daniel,

Am I supposed to log in on the Nucleus or PC now? Thanks

[Rugby (aka Daniel or Big Dan)]

You should be logging into the Nucleus. But, I’d reboot the both the Nucleus and the PC and try again.

[rychster]

Hi Daniel,

After rebooting both the Nucleus and the PC I was I was prompted to sign in to the Nucleus. It seems most everything is working thus far.

I was able to successfully complete backups in several areas and the ARC shows ready still. However, I am having issues still with the ARC App. In the ARC App when attempting to bring up my Artists to select an album I am getting the message, “Can’t connect to your Roon Core” check your Roon Core and try again.

In the settings it shows the Nucleus is connected. All other settings are set to default, no adjustments made.

What do you suggest to troubleshoot?

Thanks

I am also still having audio hisses and dropouts when playing from the laptop to my Bose Smart Soundbar. Can’t seem to figure why this is.

[Rugby (aka Daniel or Big Dan)]

@rychster

In the ARC App when attempting to bring up my Artists to select an album I am getting the message, “Can’t connect to your Roon Core” check your Roon Core and try again.

Is it only with Artists?

@rychster

dropouts … to my Bose Smart Soundbar.

Is this via Wifi or ethernet? If Wifi, try using ethernet to see if the dropouts go away. Not sure about “hisses”.

[rychster]

With the ARC App, its not only with artists, with albums or tracks as well. The app appears to try to be syncing but then stops and says cannot locate Nucleus.

On the dropouts and hisses, I am using the laptop and Nucleus wired ethernet connection.

[rychster]

Also, another IP popped up also see here:

[Geoff_Coupe]

That’s very curious. The serial number of a Nucleus is derived from the MAC address of the unit, so it would appear that you have two Nucleus units attached to your home network. If you only have the one, then as I say, it is very curious.

[benjamin]

Hey @rychster,

Ben with the support team here, thanks for writing in! Any interesting issue you have here indeed

@rychster

Using Express VPN on Laptop with no issues.

I’d first disable any active VPNs across your local network, and then give your router and Nucleus another reboot.

Are you able to pull up the webUI of your router, and review all the active devices across your local network? I’d be curious to see if your Nucleus also shows with more than one IP.

Let me know thanks!