Roon Remote App on iPad unable to connect to Roon Server on Antipodes K50G4 after updating to Roon 2.58 (ref#BQSKVD)

Support
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Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Waiting for your Roon Server"

What happens if you press the "Select a different Roon Server" button?

· I don't see Roon Server.

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Prebuilt Branded Roon Server* (SonicTransporter, Innous, Merging...)

Select any of the following components that are present in your local network setup

· None of the above

Describe the issue

I have a antipodes K50G4 , the roon server is pre-installed on K50G4, I have a roon remote app installed on ipad M4, Today, Roon remote app show an notification, it show a new roon software roon 2.58 is available, i click to install it on my K50G4 , then after reboot the roon server , The roon remote app cannot find roon server, Roon remote app alway show "looking for roon server" , i have tried to re-boot K50G4, re-start router and network switch. reinstall roon remote app on ipad. But all of them cannot fix this issue

1 Like
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Hello @Chi_Chung_Fung ,

Thanks for reaching out. I am looking over your account diagnostic details, but I do not see an Antipodes server at all. Are you still able to access the Antipodes web admistration tool? Does it show as running properly there?

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Thanks for your feedback. Yes, i can access the antipodes web admistration tool. I also have re-started roon from antipodes web admistration tool.. But it still cannot fix my issue

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Hello @Chi_Chung_Fung ,

Can you please use the below instructions to access your Anipodes logs, upload them to our uploader service, and let us know once uploaded?

https://workdrive.zohoexternal.com/collection/8i5239cc05950ac07456889838d9319545a82/external

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Hi @Chi_Chung_Fung,

We’re reaching out to confirm whether you’ve had a chance to upload server logs. We’ll proceed from there. Thank you!

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Antipodes audio just check k50 through remote support session. It seem to be hardware issue of my k50. Then I will arrange to send it to antipodes audio to repair

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Hello @Chi_Chung_Fung,

Thank you for the update — and for confirming that Antipodes were able to review the K50G4 via a remote support session and that this now appears to be a hardware-related issue on the unit.

Once the K50G4 is back and repaired, if you still see any issues with Roon Remote connectivity, please start a new support thread and let us know:

  • the exact date/time (local) when the issue occurs
  • whether any other remotes can connect
  • and (if possible) a brief description of your network topology

We’ll be happy to pick it up from there.

Thanks again, and we hope the repair goes smoothly.

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