Roon Remote App unstable on iPad with iOS 12.2

Hello community/support team,

Core Machine (Operating system/System info/Roon build number)

Roon Server Version: 1.6 (build 401) stable (Running on new Antipodes CX music server)
Roon Remote Version: 1.6.00401 (Running on iPad mini 2 (ME276FD/A) with iOS 12.2)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

The Antipodes Server with Roon core is connected by Cat5 cable to: Buffalo AirStation WZR-1750DHP Firmware Version 2.29
iPad is connected by WiFi.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/ect.)

Lindemann Audiotechnik “musicbook:25 DSD” connected via USB

Description Of Issue

The Roon Remote app frequently closes/stops by itself.
After about 10-15 minutes of use while browsing, the app disappears/closes and the iPad’s desktop is shown. It does not matter what I do with the app or if music is playing or not.
In most cases it happens while browsing my music library.

The music keeps playing after the app has been closed.

After restarting the app, the screen keeps black for about 5-10 seconds and then the app shows again and works okay.

What can I do? Do you know of stability issues? Is there another software version which I have to install?

Best Regards

Hello @Matthias_Heberle

The description of your issue makes me believe that your iPad is running out of resources (memory).

Based on this, you can

  • try to force close as many apps as possible on your iPad.
  • try lowering the ‘Memory for Photos/Artwork’ in Settings|Setup.
  • check the available free storage space of the iPad. If there’s (nearly) no space left, maybe you can find a way to free some up.

Do these actions lead to a change in the behavior of Roon on your device?

Or kill off all the other apps…most people don’t ever kill off their apps and have many many apps running in the background.

swipe up from the bottom edge (iPad Pro) to show the running apps and then swipe the apps up off the display area to kill them. On older iPads double tap the home button show the running apps and swipe up to kill them. restart the roon app and other apps as normal

you might also want to try to remove and reinstall the Roon app.

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