Hi @Tracy_Petit,
Thanks for writing in and I’m sorry to hear you’re having issues with connecting your Roon remotes! Your symptoms sound very similar to a known issue we’re currently working on:
The above is the dedicated tracking thread for this issue, and so any updates from the team will be share to the thread above. I’m sorry I don’t have a fully released solution for you quite yet! Please know that it’s a high-priority issue for our team and we’re optimistic that a solution will be available soon. 