Roon remote cannot connect anymore, Roon Arc works well! What is wrong?

[Frederic_Weber]

Roon Server Machine

Device name	DESKTOP-A59923G
Processor	AMD Ryzen 9 7900X 12-Core Processor 4.70 GHz
Installed RAM	64.0 GB (63.2 GB usable)
System type	64-bit operating system, x64-based processor
Pen and touch	No pen or touch input is available for this display

Edition	Windows 11 Pro
Version	23H2
Installed on	‎11/‎13/‎2023
OS build	22631.2715
Experience	Windows Feature Experience Pack 1000.22677.1000.0

Networking Gear & Setup Details

Link speed (Receive/Transmit): 1000/1000 (Mbps)
Link-local IPv6 address: fe80::1634:ca5e:185d:70d8%7
IPv4 address: 119.192.68.36
IPv4 DNS servers: 168.126.63.1 (Unencrypted)
168.126.63.2 (Unencrypted)
Primary DNS suffix: kornet
Manufacturer: Realtek
Description: Realtek Gaming 2.5GbE Family Controller
Driver version: 1125.9.614.2022
Physical address (MAC): 08-BF-B8-75-7B-A8
NO VPN

Connected Audio Devices

I can only contact Bluetooth (NAIM QB), and Roon Arc (Mobile, Sony headset)

Number of Tracks in Library

33,000

Description of Issue

I have a few issues,

1. my Cambridge CXN V2 system is connected in another room via Ethernet but my PC is connected to another wall socket in my office where Roon is installed. Roon cannot find my CXN…
2. Roon remote was working but does not work anymore, Roon Ark always works well (connected via wifi)

How can I benefit to contect my CXN V2 and use Cambridge remote to pilot it?

Thank you.
Frederic

[Rugby (aka Daniel or Big Dan)]

1. Verify that your Roon Server and Cambridge device are on the same network segment.
2. Verify that your PC is public
3. Test by turning off the firewall on the PC and see if the Cambridge shows up. If so, then verify that Roonserver, RAATserver, roon and roonappliance are all allowed through the firewall.

[connor]

Hi @Frederic_Weber,

Are you still experiencing this problem after testing @Rugby’s suggestions? We’ve marked the above post as the solution, so this thread will close shortly without new comments.

Thanks!