So those were easy enough instructions to follow, and I did so.
While all the rest of my home’s connected WiFi devises appear to be functioning as before, I’m still experiencing the same original issue when trying to connect with the Roon Remote on my Android phone.
Though, now instead of seeing it switch between 10.0.0.xxx and 192.168.7.xxx in trying to connect, it’s steadily trying to connect via 10.0.0.234.
The only other change I can see - which I assume was expected - is in the eero app it is showing these IPs connections vs the previous 192.196.7.xxx.
Unless our servers are running behind in terms of updated connections, it looks your Windows 11 running Roon Server is still connecting via a 192.168 IP:
FOUND Wi-Fi 2 169.254
Are you able to run an ethernet cable from your Windows to your Xfinity router to confirm it’ll connect to the 10.0.0 IP?
My Windows 11 machine, where the Roon server is installed, has been connected via ethernet cable to the Xfinity box the entire time, and still is connected. I suppose that seems odd if it’s showing connection at 192.168 which I believe was all eero based previously. But, in saying that I’m just confusing myself.
I had done a restart of all components after following your instructions. Should I, perhaps, try a full powering down and unplugging/restart of things to give everything a more fresh and complete reboot?
So I did the full powering down and up, and no change. Roon Remote still not connecting and showing the same status mentioned earlier.
WiFi has never once been disabled on my Windows PC. I don’t recall our establishing that WiFi should be disabled. And it doesn’t follow logically in my mind. Can you explain?
In all my years of experience with Roon (and before that streaming iTunes through the house into different devices), if the Windows PC wasn’t connected to the same WiFi network as the devises needing to access it, nothing could connect to the music or Roon.
To experiment, I did go ahead and disconnect the Windows PC from the WiFi network, and also completely disabled WiFi on the PC. In both cases, there was no change to the status of the Roon Remote on my Android phone.
Did you do this while maintaining a hardwire ethernet connection to the machine?
Yes. I’ve never unplugged the ethernet cable. I now have WiFi disabled on the PC and I’m getting full internet connection on the PC via the cable as expected. But Roon Remote continues to not connect while indicating it’s trying at 10.0.0.234.
It’s probably also worth letting you know that with WiFi disabled, the Retune app on my phone is reaching iTunes and playing music on the QNAP NAS throughout other wireless devises without issue.
Thanks for the update! It does look like your devices are now on the same subnet, which is good news. It looks like your Mac hasn’t been online in the last week or so, have you tested out connection there?
For the Mac, lets see if refreshing your Roon database may help:
Reinstall the Roon App from our Downloads Page to generate a new Roon folder
Verify if the issue persists on a fresh database before restoring the backup
For your Android device, we see a clear error when connection was attempted:
Trace: [Broker:Transport] [raatserver] [RaatServer Pixel 7 @ 10.0.0.184:9200] connecting (attempt 1)
Warn: [2001] [rnet/RnetJsonClient] failed to connect No connection could be made because the target machine actively refused it.
This points to the Android device itself in this case - do you have any battery optimization settings enabled on the device for Roon? Perhaps review your Android Settings > Apps > Roon > Battery > Set to “Unrestricted”
Okay. I can’t go through the creation of backup and new Roon install right away. Plus, my MacBook (work laptop) is not so critical a Roon topic to solve; though I will want to address that.
Far more important to solve the Roon Remote on the Android devise. I found my way to the settings you instructed me to change, and did so. It’s now switched and set to “Unrestricted.” I restarted the phone just to be safe and clean. No change in behavior, unfortunately.
I look forward to your consideration and suggestions forward, as always.
I was able to do the full reinstall this evening, and it worked. I’m now fully restored from back up and have both the MacBook and Roon Remote on my Android phone functioning without issue. Thank you so much for helping me through this.
While it’s great that this blunt approach seems to have fixed the issue, I can’t help but be curious what the actual issue was.
I’d like a few days to really confirm that there’s no resurfacing of the problem, before considering closing of this ticket. I hope you’ll understand that desire.
Just to triple confirm - the steps I shared above was only for your Mac running Roon, not Roon Server, so technically we shouldn’t have touched anything in relation to Roon Server on your window, unless you did this as well.
No matter, we can absolutely keep this thread open to give you ample time to continue testing.
Ha. We’ll perhaps this is an “all’s well that ends well” situation? I never did the backup/reinstall on the MacBook; only on the Windows machine. Apologies for misconstruing your directions. I think I’ve always simply considered that Roon and it’s database were on the Windows machine and that my Mac just connected via WiFi.
I do now see the Roon folders and such on the Mac. But it hadn’t and hasn’t ever occurred to me to be backing up any Roon database on the Mac.
Are we okay, or should I perhaps revert back to a previous backup on the Windows machine (one was automatically done on April 9), while I still have the “Roon_old” folder there? I could then do the steps on the Mac.
Let me know your thoughts. I do still very much want to know what exactly happened to cause the issue in the first place.
No worries at all! We’re happy to hear you’ve been able to sort things out no matter. I don’t think theres any reason to reset the Roon folder on your Mac at this point, if everything is functioning properly.
Unfortunately, we’re not able to provide any specific indicators. There was clearly a failure of communication/handshake between Windows and Android. I wish we could give you a better, more detailed answer here!
It appears that Roon ARC on my Android devise has not seen the Roon Server in 4 days. In Roon settings on my Windows PC, it indicates to be set up correctly and accessible by ARC.
Roon Service IP: 10.0.0.215
Port: 55000
It’s critical that I have Roon ARC working properly. Please advise.
I’m traveling on business for the rest of the week. So my responses may be delayed and limited.
It’s likely that you’ll need to resync Arc with your server since you performed a database refresh. Unfortunately, you’ll need to be on your home wifi to do so. Our development team is working on an update where this will not be necessary in the future, but for now, Arc treats a database refresh like it’s essentially a new Roon Server, and therefore needs to perform its initial syncing.
You have my apologies here - let me know if you’re able to resync and connect over your home network.
I’m searching for instructions for resyncing ARC, but not finding specifics. Should I simply delete all music files stored via ARC, then delete the app from my phone and reinstall from scratch? Or is this something I do from within Roon on my Windows 11 machine? Or both?
Hi @Noah_Weiner,
You can resync ARC right from within the app. Just open the settings and scroll all the way to the bottom—you’ll see an option that says “Disconnect from [server name].” Tap that, confirm you want to disconnect, and then you’ll be shown a list of available servers. Tap “Connect” on your server and ARC will start the resync process.
Let us know if you run into any issues along the way!
I finished the ARC resyncing a couple of days ago and all appears to be well now with ARC’s connectivity and seeing the server. Thanks for the help there.
With some cautious optimism, I can say we look to have resolved the original issue. Despite not being able to understand why this all happened in the first place, I’m going to take this as a win.
I really appreciate the assistance from the Technical Support staff. Thank you all for the help.
While I do have your attention - and because the topic of ARC came up - I feel compelled to ask for a bit more of your guidance.
I never got any replies, and all I’m looking for is a base understanding of how ARC does what it does with downloaded music via playlists. Maybe you could link me to some documentation I was unable to find which will help me know how best to navigate my questions in that ticket regarding the endeavor of downloading music to ARC again.
Sorry for the cross-ticket pollution. But I honestly don’t know why I was so lucky to get your support on this current issue, while never getting any replies in 2023.
