Roon remote crashes on iPhone 15 Pro when scrolling Tidal playlist (ref#4IPDS3)

Support
1

What’s happening?

· Something else

How can we help?

· I am experiencing freezes or crashes

Describe the issue

Roon remote application (version 2.0 build 1455) crashes on iPhone 15 Pro (iOS version 17.6.1) when scrolling through a 217 track Tidal playlist always on the same track when it the track comes to appear on the screen bottom.

Application was reinstalled and same issue.

The playlist scrolling works on both Windows 11 and iPad Roon remotes for this same playlist.

Describe your network setup

Unifi U6 lite, Mikrotik RB5009

2

Hi @Jozo_Slejko,

Thank you for the report. What is the name of the particular Playlist - and the track within - that appears to cause the crash? The team will activate diagnostic logging to pinpoint the event.

3

Hi Connor,

Thanks for the reply.

Playlist name is Check.

The current track is:
2nd sucks - a day to remember.

I tested, it’s not a specific track but seems like it’s a place in the playlist that makes it a problem. I removed the track from the list and the app crashes in the same place with the new track in that place.

4

Can you please share the logs from your iPhone using the directions found here and send over a set of logs to our File Uploader?

6

Hi Daniel, log is uploaded.

8

Hi @Jozo_Slejko,
QA would like to reproduce the issue themselves. Could you provide a link to this playlist?

9

Sure.

10

Thank you! I’ll pass this to our QA team. I will let you know when we know more.

1 Like
11

Hi @Jozo_Slejko,
Our QA department tracked to the bug to tracks with “[” or “]” in the title. We have opened a ticket with the dev team to get this big fixed. Thank you for bringing it to our attention!

1 Like