Roon Remote crashing at start up [Resolved - Reinstall app]

[stac (S.T.)]

I don’t know if this is a known issue.
I just found that the Roon Remote app on my android phone keeps crashing when I try to open.
Click the app icon, Roon logo in black background shows up then disappears.

I repeated many times. Also power cycled the phone but no help.

Roon Remote : Last updated July 5, 2018
Phone: Moto G5 Plus
Android version 7.0
Android security patch level April 1, 2018

Could you help?

[dylan (Dylan Caudill)]

Hey @stac — Thanks for reaching out to us with your report!

Was the remote app working previously?

If you uninstall the application and then reinstall does the same behavior occur?

Thanks,
Dylan

[stac (S.T.)]

Hi Dylan,

Was the remote app working previously?

Yes, it’s working before. But the last time I’ve seen it working was before July 5th update.
I didn’t have time to use the app between 7/5 and 7/17.
I’ll try uninstall/reinstall tonight.

Thanks,
Shunji

[stac (S.T.)]

Hi Dylan,

I reinstalled the roon remote app, and it’s started to work again.
Thanks for your time.

Best regards,
Shunji