Roon Remote for iOS is Frozen after iOS 16 and Roon 2.0 updates

Roon Core Machine

RoonOS 1.0 (build 227)
stable/ Version 2.0 (build1128) production

Networking Gear & Setup Details

Connected via ethernet to Netgate/pfSense router. No VPN

Description of Issue

Roon Remote app (2.0 app, latest from App Store) is permanently frozen on my iPhone running iOS16.0.1.

I successfully ran the upgrade to 2.0 yesterday and the new Roon Arc app is working fine. However, the Roon Remote 2.0 app launches to the Home Screen and freezes before crashing. This is the first time using it since upgrading to iOS 16 so can’t isolate if that or the 2.0 upgrade is a root cause. I’ve tried:

  • Force quitting and restarting
  • Enabling “Reset Roon Remote” in Settings and restarting. I get the welcome screen and see my Roon Core as “Ready”. Attempting to connect goes to Home Screen and freezes
  • Deleting and re-installing app. Still freezes
  • Enabled logs, nothing remarkable that I can see

Ping. Still frozen and unusable.

If there is another support channel I should be using, please let me know. Going on 10 days without being able to use my service.

I’ve tried rebooting and re-installing on my phone and my Nucleus+, no luck. Verified that Roon Core and mobile app are on 2.0. Other devices work fine.

Delete Roon Remote from your phone and reinstall the latest 2.0 version from the Apple App Store.

Thanks Jim,
I’ve deleted and reinstalled the 2.0 app at least 10 times, no help. Sees the Core (Nucleus+) as “ready”, when I connect it freezes on home screen.

Can confirm Core and app are 2.0, and I’m on latest App Store release.