Hello @Arthur_Gonzales,
Thank you so much for replying right away and for being more than patient while we returned to work after the weekend 
I appreciate the kind and candid way you’ve shared your thoughts. It helps us more than you know.
I’m sorry that I proposed something you’ve already tried and that didn’t work. I’ve looped in our technical team on this so they can ask more information if necessary and so they can make suggestions for next steps.
Thanks for sharing how much better things would be with more transparency on known issues, including resolution steps. We’re listening!
As far as the Qobuz issue is concerned, we are working with Qobuz for our customers to resolve this. An update will be posted here as soon as we have it:
Thanks yet again