Roon Remote not connecting to running server

Roon Server Machine

Nucleus
With 2.0 build 1359

Networking Gear & Setup Details

Nucleus and DEVIALET are connected through a bridge to a Orbi satellite

Connected Audio Devices

DEVIALET 250 all connected via Ethernet cables

Number of Tracks in Library

100k tracks

Description of Issue

I can not get any of my remotes like iPad or iPhone connected to my server

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What are the IP addresses of your remotes? They must be on the same subnet as the Nucleus. It’s possible that the Orbi‘s wifi puts them onto a different one.

As this is the IP of the Nucleus …

… the subnet is most likely 192.168.1, and so the remotes must have IPs in this subnet, 192.168.1.x where x is any number 1…255 (except 20 because this is the Nucleus)

All are in the same subnet

Ok. Is this a new issue and it worked before? Or new setup and it never did?

New problem on a config that has worked before

Have you tried disabling “Private WiFi Address” in your iPhone and iPad WiFi settings for your home network?

1 Like

Yes- unfortunately does not solve the problem

I also notice, that the server seems to restart quite often

It’s not impossible that your Nucleus is running out of RAM, which would lead to crashes. Roon recommends a Nucleus up to 100K tracks and a Nucleus+ above 100K, so you are on the edge and specifics of the library setup could make a difference. You could try doubling the RAM

Interestingly I had a short hope that it would finally connect and then it was going back to search


I have the same problem since yesterday, with a nucleus+ and some 52k tracks.

I don’t think the connection issue is a track number issue with these sizes, but @Peter_Mahlmeister‘s frequent restarts might be

My Nucleus+ also not working properly since yesterday. I can reach the GUI and it shows OK on all system status entries. I have tried multiple reboots, restarts etc but still can’t connect from desktop, iPad or iPhone. I’ve also tried re-installing apps. This problem was preceded by metadata paused error messages starting 24 hours earlier.

@support

I do not know whether this is related; at least it is very strange. As I have not been able to connect, I tried to set up a core on my desktop pc. But this also does not work. After implementing a backup, I got a „you need to relaunch the core,“ and since then the desktop computer does not find this core as well. What is going on here? Everything is on the same subnet, has fixed ips, I checked that.

Additional info: I can play from internal storage on the Nucleus+ to JRiver etc.

Hi @Peter_Mahlmeister,

I wanted to check in on this thread and see if you were still running into issues? Let me know your status, and if the issue persists, a fresh timestamp would be helpful.

Thanks!