Roon Remote unable to find server (ref#J94W5X)

Support
1

Hi! What’s not quite right with Roon?

· None of the above quite fits

None of the above quite fits

· App interface looks or behaves oddly

Tell us what's going on

· My roon remote no longer works...can't find my server

Tell us about your home network

· Blackhawk router

2

Hey @mstorment35,

Thanks for writing in! Sorry to hear you’re having issues connecting your Roon devices.

The first thing I’d check is if your devices are all on the same local subnet. Here’s more more on how to check this:

Let me know if you can first confirm this. Thank you! :folded_hands:

3

Hi @mstorment35,

Roon Server can lose sight of your remotes for several reasons.

The most common culprit is that one of the two (the server or the remote) has been delegated to a different subnetwork by a router or access point. The help article above provides some steps for resolving that.

Another possibility is that active security is preventing Roon Server from advertising itself on the local network. On a Windows computer, this can occur with the Microsoft Defender firewall. You’ll need to add Roon as an exception.

Lastly, a version mismatch between the server and remotes can prevent them from communicating. Make sure both your server and remotes are updated by installing the latest version.

We’ll watch for your reply. Thanks!