Roon remote would not launch

[Choo_Yen_Ng]

All my roon remote would not launch, iPhone, iPad and Mac mini.

My core is a Nucleus plus and I can access Roon ARC from outside.

Disable all firewall on router and reinstall everything.

No luck

Any suggestion

[Suedkiez (Just a fellow user like you)]

Go to the admin web page of your Nucleus and check if it is up to date. Open your internet browser and try http://nucleusplus or if this does not work try http://nucleusplus.local. If this does not work either, use the IP address of the Nucleus instead of “nucleusplus”

The Roon Server Software version should be Version 2.0 build 1223 production. If it is lower, you may be a victim of this recent quite frequent issue:

It seems that current releases of control devices / remotes crash when the Core is not up do date. Some Cores / Nucleuses seem to have got stuck at an older build and then this happens. If all your remotes crash then you can’t initiate the update from the remote but you can trigger the update by going to the admin web page and clicking the Reinstall button for the Operating System:

This will also trigger the update of the Roon Server version. This is riskless and has helped in countless recent cases

[Choo_Yen_Ng]

Thank you.

Resolved and back up running.

Much appreciated.

Kind regards

Choo