Roon Rock crash on update [Resolved]

[thijazi]

My Roon setup suddenly stopped working after a few month of stability, today I could not connect any of the remotes to the core (Roon server ROCK running on a NUC as per the ROCK recommended specs)… I simply could not get any of the Roon remotes to connect to the core, and I could not get to the Web UI either.

I connected a monitor to the NUC and noticed this screen, the ROCK is freezing… (attached screenshot)…

I then proceeded to perform a recovery of the Roon OS which I did using the original Roon build that I created when I first built the system months ago… The recovery reported it successfully completed, and for a few moments I could login to the Web UI.

However, a minute after that I again had the remotes disconnect, only to find out that the Core was attempting to update right after the recover (screenshot of update attached)…

Once that update reported that it was done, the system would freeze again…

How do I fix this? I do have a backup of the database but worry that I will lose something or lose all the settings (audio devices, configuration, etc.) if I perform a full reinstall of the Roon OS on the NUC.

Please help!

[Anthony_B (Tony)]

Roon OS woes, build 1.0.221 [resolved]

What happened We released a new version of Roon OS (for ROCK and Nucleus), and while the majority of installs were fine, a small number were left not-booting. With Roon OS 1.0.221, our primary goal was to implement support for NUC10 devices with ROCK, which included the requirement of updating the Linux kernel. In recent months we’ve seen an increase in requests for this support, and @danny stated last month that this build was in more advanced testing outside our company’s lab: This Roon OS…

[xxx (Banned - toxicity)]

Moving this post to the support section where is belongs and where it will get the proper attention.

[dylan (Dylan Caudill)]

@thijazi

I then proceeded to perform a recovery of the Roon OS which I did using the original Roon build that I created when I first built the system months ago

Can you try downloading the latest Roon OS version and recovering from that version? Is there any change?

[thijazi]

I did that earlier, right after you guys posted the findings of the anomaly that impacted me. It is fixed now, all is well… I want to thank you and the entire Roon team, the level of support has been fantastic…